“Every board was transit damaged to the edges with chunks out of some corners.
Happens, and the team quickly sorted out the problem.
Overall board quality is very good.”
Dear Michael,
Thank you for taking the time to speak with us today and for bringing this issue to our attention.
We’re very sorry to hear that the boards arrived with damage to the edges and corners. This is certainly not the experience we want for our customers, and we appreciate you explaining the situation clearly.
As discussed, we’re pleased we could offer a 15% refund for the affected boards, and we’re glad to hear that you’re able to work around the damage. The refund has now been arranged as agreed.
If you feel that this resolution has addressed your concerns, we would greatly appreciate it if you would consider updating your review to reflect how the matter was resolved. Your feedback genuinely helps our small business improve and assists future customers in making informed decisions.
Thank you again for your understanding and for giving us the opportunity to make things right. Please don’t hesitate to contact us if there’s anything further we can help with.
Kind regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
“I have purchased for this company many times, the prompt delivery is a bonus.
The driver will always contact you prior to delivery they are very helpful and polite.”
“I ordered MDF instead of chipboard but the delivery company alerted me to that mistake. They corrected my order an credited th price difference. The delivery was prompt. Delivery charges are high but worth it because of the company service.”
“Very good product. Just made 4 large wardrobes using these and my client is very happy with the results. So much easier to use this for the carcasses as no painting needed for the insides. Also harder wearing than a painted finish. Will certainly be buying again.”
