“Well, I'd have to say this company are fantastic.
Very helpful. Very good price and the boards turned up the next morning. 7 am
I was blown away
I will recommend 10 stars.”
“Brilliant service....only ordered a sample, but good communication and prompt delivery. Will hopefully be placing an order in the not too distant future.
Website and faq section very useful.”
“I was initially sceptical after reading some comments about delivery issues, but fortunately everything went smoothly. Great communication with customer service, very helpful throughout. They also chased the external company for updates, which I really appreciated.”
Thank you for the wonderful review! We're thrilled to hear that your delivery experience went smoothly and that our customer service team was able to assist you effectively. We always aim to keep our customers updated, so it's great to know you appreciated their efforts. Your feedback means a lot to us, and we look forward to serving you again in the future!
Best wishes,
George Neale
Sales Manager
“Excellent service, very friendly and knowledgeable staff. I rang up first to ask advice and the person I spoke to was extremely helpful, I then proceeded to order the products I required online which was a very user friendly website. Very competitively priced and very good products.”
Thank you for the fantastic review, David! We're so pleased to hear that you found our staff friendly and knowledgeable, and that you had a great experience with our website. It's wonderful to know that our pricing and product quality met your expectations. We truly appreciate your kind words and look forward to assisting you with your future projects!
Best wishes,
George Neale
Sales Manager
“First time using this company and we will not be using them again.
65 sheets of MDF were meant to be delivered and despite a phone call the day before specifying the exact time slot, the delivery never arrived.
Additional man power was arranged and were onsite until 6pm on a Friday evening to bring the 65, 3x1.2m sheets onsite which never arrived. This resulted in wasted time and more importantly, money.
After contacting customer support and leaving an email on the same Friday evening, the order arrived the following Monday and to make matters worse, 25 of the 65 sheets were damaged. They were subsequently returned and refunded but this again meant wasted time, energy and money.
The entire process experience was highly frustrating, bumpy and ultimately very poor and we will not be using sheet materials wholesale again.”
Thank you for taking the time to leave your feedback. We're truly sorry to hear that your experience with us was not a positive one.
We understand the importance of timely delivery and regret the inconvenience caused by the delay, especially after you had arranged additional manpower. While your delivery was rescheduled for the following working day due to unforeseen logistical circumstances, we appreciate how frustrating this must have been.
Regarding the condition of the boards, when you first reached out to us about 12 marked sheets, we reviewed the images provided and found that the boards were still structurally sound and suitable for their intended use. As a gesture of goodwill, we offered a partial refund to keep the boards. When this was declined, we agreed to collect them instead. We later accommodated your revised request to return 25 sheets, arranged the collection at no cost, and issued a full refund—despite this being outside our usual return policy.
While we did our best to resolve the issue fairly and promptly, we're sorry that this still fell short of your expectations. We take all feedback seriously and are always looking for ways to improve our service.
We hope you might reconsider using us again in the future, and we’d be happy to support your needs should you choose to give us another chance.
Warm regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Thank you for the glowing review, Ben! We're thrilled to hear that the boards worked well for your community pub and that you found our communication and delivery speed to be excellent. It’s fantastic to know our website made your ordering experience easy too! We appreciate your kind words and look forward to supporting you with your future projects!
Best wishes,
George Neale
Sales Manager
Thank you so much for the amazing review, James! We're delighted to hear that you had a great experience with our service and found the delivery to be quick. Your satisfaction is what drives us, and we truly appreciate your positive feedback. We look forward to serving you again in the future!
Best wishes,
George Neale
Sales Manager
Thank you for the review, John! We're glad to hear that your sample arrived quickly and that you're satisfied with the quality. We understand that shipping costs can be a factor, and we appreciate your feedback. If you ever have questions or need assistance, feel free to reach out. We're here to help!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review, Brendan! We're so pleased to hear that you found our prices and delivery times to be very good. Your feedback means a lot to us, and we’re committed to providing the best service possible. We can't wait to assist you with your next order!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review! We're thrilled to hear that your materials arrived on time and that you found the quality to be excellent and the price great. Your positive feedback means a lot to us, and we look forward to serving you again in the future!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review, Nat! We’re so pleased to hear that you found our quality to be great and our staff helpful. Your feedback means a lot to us, and we’re here to assist you whenever you need. Looking forward to serving you again soon!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review! We're delighted to hear that you experienced excellent service and superb delivery arrangements. Your feedback means a lot to us, and it's what motivates us to continue providing top-notch support. We look forward to assisting you again in the future!
Best wishes,
George Neale
Sales Manager
Thank you for the great review, George! We're happy to hear that you experienced good service with us. Your satisfaction means a lot, and we appreciate your support. We look forward to assisting you again in the future!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review, Clive! We're thrilled to hear you had a great experience with our fast service and communication. It’s wonderful to know that Tyrone made a positive impression with his politeness and helpfulness. We truly appreciate your feedback and look forward to assisting you again soon!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review, George! We're thrilled to hear that Lorreta provided you with great customer service and prompt responses. Your appreciation means a lot to us, and we're here to ensure you have a stellar experience every time. We look forward to assisting you again soon!
Best wishes,
George Neale
Sales Manager
