“Very bad they treated me very dishonestly
They made me pay up front for a no entry ticket
In my area when I assured them they could use the area they entered I gave them a two weeks notice to reply to my tx for their number plate
They made the delivery driver wait around the corner till I paid in case they got fine to enter my area of delivery they are a very distrusting company when I assured them I would pay if the got fined my work force sat around for two hours
Becouse they have miss trusting issues shame on them
By the way three days later I’m still waiting for my refund ironically they the ones that shouldn’t be trusted shame on you Enzo on behalf of ONESTEPAHEDltd”
Dear Enzo,
Thank you for your feedback. We’re sorry to hear about your dissatisfaction, but we’d like to clarify a few points.
Prior to your delivery, we explained the access restrictions at your address and offered two options: either prepay the penalty charge notice (PCN), with a refund if no fine was issued, or provide an alternative delivery location without restrictions. You chose to prepay, and we proceeded with the delivery accordingly.
Additionally, we have no record of any correspondence from you requesting our vehicle registration details or offering to pay any fines yourself. It’s possible that you may be confusing us with another company. If you have any proof of such communication, we’d be happy to review it.
As for your refund, if no PCN was issued, we process refunds as per our policy. Please contact our support team, so we can verify the status and resolve this matter promptly.
We always aim to be transparent and fair in our approach while adhering to local council regulations. We regret any confusion and hope to clarify the matter.
Best regards,
Loreta Grudzinskaite
Head of Sheet Materials Wholesale
Thank you for the fantastic review, Mark! We're thrilled to hear that you were impressed with our 24-hour delivery service and the quality of our materials. It's always our goal to exceed expectations, and your feedback motivates us to keep up the great work. We look forward to serving you again in the future!
Best wishes,
George Neale
Sales Manager
“Hello,
The delivery by Richard was excellent, he was very helpful assisting with the offloading, polite and professional.
We have not laid the boards yet but hope they will be as excellent as your prompt shipping and Richard's help.”
Thank you for the lovely review! We're delighted to hear that Richard provided excellent help during your delivery, and we truly appreciate your kind words about his professionalism. We’re excited for you to lay the boards and hope they meet your expectations as well! Your satisfaction is our priority, and we look forward to serving you again in the future.
Best wishes,
George Neale
Sales Manager
“First class experience, knowledgeable staff , everything required was sourced, priced and delivered as promised, I would recommend this company for all your needs
Robert”
Thank you for the wonderful review, Robert! We’re thrilled to hear that you had a first-class experience with our knowledgeable staff and that we were able to meet all your needs efficiently. Your recommendation means a lot to us, and we can't wait to assist you with any future projects!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review, Adrian! We’re so glad to hear that our team was pleasant and helpful during your visit. It's always our aim to provide great service and quality products at good prices. We look forward to welcoming you back for your next order!
Best wishes,
George Neale
Sales Manager
Posted 1 month ago
Thank you for your kind review, Adrian! We're so pleased to hear that our team was helpful and attentive to your needs, even for a small order. We take pride in our prices and stock availability, so it's great to know you found value in your experience. We look forward to welcoming you back soon!
Best wishes,
George Neale
Sales Manager
“Very impressed with everything about this company, from website ordering to customer service on the phone and the delivery company and driver. Thank you all was smooth and easy. Good MDF panels too.”
Thank you so much for your amazing review, Rose! We're thrilled to hear that you had such a smooth and easy experience with us, from ordering to delivery. It's wonderful to know that our customer service and the quality of our MDF panels met your expectations. Your feedback truly motivates us to keep delivering top-notch service. We look forward to serving you again in the future!
Best wishes,
George Neale
Sales Manager
Thank you for your glowing review, Chris! We're delighted to hear that our service has been helpful, even during hiccups. It’s our commitment to support our customers, and your kind words are the true measure of our dedication. We appreciate your recognition of our value and look forward to assisting you again soon!
Best wishes,
George Neale
Sales Manager
“MDF Veneered panels purchased, easy to use website and very good sheets. Delivery was prompt . Two of the panels where slightly damage when they arrived, after a quick call I was given a small refund to cover that damage. Customer service was very good. I have given 4 stars rather than 5 due to the damge on panels.”
Thank you for your thoughtful review, Virginia! We’re glad to hear that you found our website easy to use and that the delivery was prompt. We're also pleased that our customer service team was able to assist you quickly regarding the damage. We strive to provide the best quality materials, and your feedback is invaluable to us. We appreciate your understanding and look forward to serving you again in the future!
Best wishes,
George Neale
Sales Manager
“I spoke to two members of staff whilst deciding on an order, both of whom were really helpfull and knowledgeable. Top stuff. Delivery was prompt. Thanks!”
Thank you so much for the amazing review, Tom! We're delighted to hear that our staff was helpful and knowledgeable in assisting you. It's great to know that the delivery met your expectations as well. We truly appreciate your kind words and look forward to serving you again in the future!
Best wishes,
George Neale
Sales Manager
Thank you for the fantastic review, Robert! We're so glad to hear that you found our prices excellent and that our delivery team has consistently met your expectations. Timeliness and helpfulness are key priorities for us, and it’s wonderful to know we've hit the mark. We look forward to serving you again soon!
Best wishes,
George Neale
Sales Manager
“First time I’ve used this company. Needed MDF T&G 18mm sheet. Great service and great price. Collected myself, in and out very quickly. Will use again.
Jason”
Thank you for the fantastic review, Jason! We're so glad to hear that your first experience with us was smooth and hassle-free. It's great to know that you found our service quick and our prices competitive. We really appreciate your support and look forward to helping you again soon!
Best wishes,
George Neale
Sales Manager
Thank you for the great review, Laurynas! We're delighted to hear that you appreciated our service. It's our priority to ensure a positive experience for all our customers. We look forward to assisting you again soon!
Best wishes,
George Neale
Sales Manager
“A great find!
Fantastic service from beginning to end. Having placed my order online, I followed up with a call to push for an early delivery and the lady I spoke to couldn't have been more helpful. She made a quick call to a colleague and managed to arrange a next day delivery which was unexpected and very much appreciated. When the sheets arrived, the delivery driver was incredibly friendly and accommodating and went above and beyond to make my life as easy as possible. And finally - the product's great at a reasonable cost!
I'll definitely use you again in the future!!!”
Thank you so much for your glowing review, Jonty! We're thrilled to hear that you had a fantastic experience with our service and that our team was able to accommodate your delivery request. It's wonderful to know that the delivery driver left a positive impression and that you’re happy with the quality of the product at a reasonable cost. Your support means the world to us, and we can’t wait to assist you again in the future!
Best wishes,
George Neale
Sales Manager
Thank you so much for the glowing review, Remus! We're thrilled to hear that you found our products to be excellent and that our delivery service met your expectations. Your recommendation is greatly appreciated, and we can't wait to welcome you back for more products and services in the future!
Best wishes,
George Neale
Sales Manager
Thank you for the amazing review! We're so glad to hear that your order arrived the next day and that our driver provided great service. It’s wonderful to know you were happy with the price, too! We truly appreciate your support and look forward to serving you again in the future.
Best wishes,
George Neale
Sales Manager
