“This is the fourth replacement for my 10x20 Shelter Logic .. it has been my horses shelter for 9 years now..I put 4x4's in the ground where each of the metal legs are and attached the legs to the wood poles..we are in Florida and sometimes have very high wind and heavy rain all Summer.. This is a great product and also quite portable..unlike a wood stall would be as we also rent and must remove anything we erect when we move! Next year we will probably replace poles as well... 9 years is fantastic for those tiny metal poles!
LOVE this product!”
“This is the 3rd replacement we have bought over several years. The first 2 were great lasted a couple of years each. We bought this one recently and put it up. This one fits looser than previous ones (the others after 2 or 3 years loosened up and had this problem but not brand new). First rain - and we have large pockets of water in 6 different locations on to top of tarp. Each time it rains same problem. I emailed ShelterLogic for some help/explanation/advice - no response. Too bad because it really is a great tarp, good quality and previous ones have lasted quite a while. Won't be buying another one.”
Hello,
We are very sorry to hear about this. We have looked in our general inquiry inbox and could not find your email. Customer satisfaction is very important to us and we would like to review this case. Please email reviews@shelterlogic.com with photographs of your cover on the frame so we may proceed.
Thank you ,Customer Service,Customer Service Specialist
Hello,
We are very sorry to see to hear about this! Our covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Debora
“PURCHASED CAPAPY TO REPLACE ORIGINAL UNIT AQUIRED 4 YEARS AGO . APPEARS TO BE OF SAME SUPERIOR QUALITY AS ORIGINAL AND I HAVE HOPES IT WILL ENDURE AT LEAST 4 YEARS OF TEXAS WEATHER .”
“I recently ordered a replacement canopy cover for my ShelterLogic 10 x 20 carport.
When it arrived, it was the wrong size for my frame.
( Even though I had made an error in which model I required )I contacted customer service & spoke w/ Laura.
She was most helpful in getting the correct replacement cover for me.
It was shipped free of charge and fit exactly as expected.
I would highly recommend purchasing from this manufacturer to anyone expecting great customer service and a fantastic product!
Vernon Leonard Feb 2019”
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! ,Customer Service,Debora
