“This is a very nice looking and most importantly, TALL Metal Shed. Unfortunately there are a few design flaws that are significant. 1. The Metal Cross Braces for the Doors don't fit into the Door Frame Metal Channels without a strategic effort. Either the channels are too small or the braces are too big whichever way you look at it. This is a significant problem because it is very difficult to assemble the doors unless you have two people and you are able to twist and maneuver the cross braces so as to squeeze them into the channels. Shelterlogic Customer Care is not fully admitting to this significant Design Flaw and sent me videos of their technical support team showing how they could manage to fit the door frames together with a strategic effort. Initially customer support told me that a pair of pliers will work to pry apart the channels in no less than 24 integration places but the channels are too small to get pliers to work well - plus the channels are very rigid - almost impossible to pry open - as I said there are 24 touch points for the cross braces into the channels! 2. The Ridge Caps Installation is impossible for one or two pieces because no person has the upper body height to reach in over the roof to properly screw down the ridge caps. We improvised with metal drywall screws and secured the ridge cap as far as we could reach. Maybe you could put your low weight 10 year old daughter or son on the roof to do it as the instructions explain ;)! 3. The Eaves Troughs do not install easily and when you do attach them, they don't hang perfectly perpendicular - so they look like they are angled off the sides. I am otherwise somewhat happy with it because of it's height but I am a very handy and ingenuous person. I wouldn't recommend this Shed to anyone who expects a smooth installation process and isn't willing or able to get the help required and expend the effort and patience to get the door frames assembled. For $2100 it needs to have a true and tested design with installation success tested too. I originally scored this as a 1 out of 5 but I will say that when I escalated the design issue for the doors, customer service and management really made a strong effort to provide helpful videos showing how to squeeze the parts together. They stepped up to the issue which is worth a better rating really the customer support is worth a 4 out of 5 but because they didn’t fully accept that there is a design problem I wouldn’t give a 4.”
Hi Brian,
Thank you so much for taking the time to share your detailed feedback! We truly appreciate your insights and want to say how glad we are to hear that you find our metal shed both nice looking and tall!
We genuinely understand how frustrating assembly can be, especially with the challenges you've faced regarding the door cross braces and ridge caps. Your description of the installation hurdles is invaluable and will help us improve our designs in the future. We’re also pleased to hear that our customer support made a strong effort to assist you with the assembly issues. We're always striving to provide the best assistance possible, and your feedback highlights areas where we can do even better.
If you have any more concerns or if there’s anything else we can do to help with the installation, please don’t hesitate to reach out. Your satisfaction is important to us, and we want you to have the best experience possible with our products.
Thanks again for your support, and we hope your shed serves you well!
Best regards,
The ShelterLogic Team
Hello Harold,
We are sorry to hear about your experience. We would like to gather more information from you to assist you in ordering the correct replacement top for your garage shelter. One of our representatives will be reaching out to you to assist and rectify this issue.
Thank you for your patience.
“Hello,
I received a used frame for my friend, and decided to buy a new replacement canopy because the old one was damaged. Your website claimed a 10% discount for first time buyers. However, I entered the code in the discount window and was told it was not valid. I am truly disappointed on your lack of following through on your advertisement as claimed!”
Dear Patrick,
We would like to sincerely apologize for the inconvenience you experienced regarding the 10% discount offer code not working. We understand how frustrating it can be when a promotional code doesn't function as expected. We apologize for any confusion or inconvenience this may have caused during your checkout process.
At our company, we strive to provide the best possible customer experience, and we genuinely value your input in helping us identify areas for improvement. We would like to make things right and ensure your satisfaction. Please call us on 1-800-560-8383 to help find a resolution and find out why the Code wasn't working. Or please feel free to start a live chat with one of our representatives and will be happy to apply the 10% discount off your order.
Again, thank you for bringing this issue to our attention, and we sincerely apologize for any frustration this may have caused. We look forward to resolving this matter and assisting you with your purchase.
We are looking forward to assisting you!
“Every time I go onto this site and apply my phone number or email address to get a discount code. The discount code never works and I am fed up with this system of yours. I have tried numerous times and fed up wasting my time will not try to purchase anything again.”
Hello Dave,
We are sorry to hear about your frustration and apologize for any website malfunction you may have encountered. Please give us a call so that we can manually apply the discount.
We can be reached at 1-800-560-8383.
Also, one of our representatives will be reaching out to you to assist and rectify this issue just in case you aren't able to give us a call.
Thank you for your feedback!
“Tried to buy a second one of these to match my first: good price, free shipping. But, after ordering and paying, received a call from the shipping company requiring me to meet them somewhere to pick up the carport. I have no way of hauling it. Shipper said they'd make arrangements to use a smaller truck and would call me back. Next thing I knew, shipping company had told Arrow I had canceled or refused or something, and my order would be returned to Arrow.
Arrow chose the wrong shipping company and now can't/won't make any other arrangements to get the carport to me. Arrow says I must wait to receive the refund until after the carport arrives back at Arrow, which is obviously out of my control.
Beware of Arrow's "free" shipping. That does not always mean what it is supposed to mean. In this case, it means "no shipping" at all and no carport for me. Even their invoice and order confirmation said it would be shipped via FedEx Ground, but Arrow used Saia Trucking instead--a company that, unlike FedEx, will not deliver to me.
When selecting a shipping company, Arrow should ensure that the goods can actually be delivered by them. It's not that hard to do, and it would result in not losing a sale or a customer's good will or damaging their reputation.”
Hello Robert,
We are very sorry to hear of the inconvenience with delivery. Our carports are delivered via freight truck and to safely deliver they need to make sure they can get down your street and turn around. If they are not able to do so based on the location, they will ask the consumer to meet at the closest terminal to pick up the product. Unfortunately, many freight companies do not have the capability to place the item on a smaller truck. In these cases, special arrangements need to be made ahead of time. If you are still interested in receiving this order, we can certainly check into other carriers to see if they have a way to deliver to your location.
We can be reached at 1-800-851-1085.
Thank you.
“We love our Gazebo. It has provided us many years of enjoyment and making memories. The gazebo is well made and able to withstand our cold winters. I strongly recommend the winter gazebo cover! It turns our gazebo into a dry storage area for our outdoor decor! Thanks for the great products and super customer service!”
Thank you so much, Melynda, for your kind words and the 5-star rating of ShelterLogic Group! We are very glad that our gazebo has provided you with many years of long-lasting enjoyment, and it is great to know that the winter cover was just what you needed to use it for additional outdoor storage! Your satisfaction with our products and customer service means a lot to us. Thank you again!
“We love your larger tents. Great for storing husband’s extra stuff. Keeps it all out of the weather and looking neat. We always come to the yard sale for Christmas presents. Love your items.”
Thank you, Jason, for the 5 star rating of ShelterLogic Group! We are happy to hear that you've had a great experience with our products and that our customer support was helpful.
Thank you once again for your kind words.
