Hello Harold,
We are sorry to hear about your experience. We would like to gather more information from you to assist you in ordering the correct replacement top for your garage shelter. One of our representatives will be reaching out to you to assist and rectify this issue.
Thank you for your patience.
“Hello,
I received a used frame for my friend, and decided to buy a new replacement canopy because the old one was damaged. Your website claimed a 10% discount for first time buyers. However, I entered the code in the discount window and was told it was not valid. I am truly disappointed on your lack of following through on your advertisement as claimed!”
Dear Patrick,
We would like to sincerely apologize for the inconvenience you experienced regarding the 10% discount offer code not working. We understand how frustrating it can be when a promotional code doesn't function as expected. We apologize for any confusion or inconvenience this may have caused during your checkout process.
At our company, we strive to provide the best possible customer experience, and we genuinely value your input in helping us identify areas for improvement. We would like to make things right and ensure your satisfaction. Please call us on 1-800-560-8383 to help find a resolution and find out why the Code wasn't working. Or please feel free to start a live chat with one of our representatives and will be happy to apply the 10% discount off your order.
Again, thank you for bringing this issue to our attention, and we sincerely apologize for any frustration this may have caused. We look forward to resolving this matter and assisting you with your purchase.
We are looking forward to assisting you!
“Every time I go onto this site and apply my phone number or email address to get a discount code. The discount code never works and I am fed up with this system of yours. I have tried numerous times and fed up wasting my time will not try to purchase anything again.”
Hello Dave,
We are sorry to hear about your frustration and apologize for any website malfunction you may have encountered. Please give us a call so that we can manually apply the discount.
We can be reached at 1-800-560-8383.
Also, one of our representatives will be reaching out to you to assist and rectify this issue just in case you aren't able to give us a call.
Thank you for your feedback!
“Tried to buy a second one of these to match my first: good price, free shipping. But, after ordering and paying, received a call from the shipping company requiring me to meet them somewhere to pick up the carport. I have no way of hauling it. Shipper said they'd make arrangements to use a smaller truck and would call me back. Next thing I knew, shipping company had told Arrow I had canceled or refused or something, and my order would be returned to Arrow.
Arrow chose the wrong shipping company and now can't/won't make any other arrangements to get the carport to me. Arrow says I must wait to receive the refund until after the carport arrives back at Arrow, which is obviously out of my control.
Beware of Arrow's "free" shipping. That does not always mean what it is supposed to mean. In this case, it means "no shipping" at all and no carport for me. Even their invoice and order confirmation said it would be shipped via FedEx Ground, but Arrow used Saia Trucking instead--a company that, unlike FedEx, will not deliver to me.
When selecting a shipping company, Arrow should ensure that the goods can actually be delivered by them. It's not that hard to do, and it would result in not losing a sale or a customer's good will or damaging their reputation.”
Hello Robert,
We are very sorry to hear of the inconvenience with delivery. Our carports are delivered via freight truck and to safely deliver they need to make sure they can get down your street and turn around. If they are not able to do so based on the location, they will ask the consumer to meet at the closest terminal to pick up the product. Unfortunately, many freight companies do not have the capability to place the item on a smaller truck. In these cases, special arrangements need to be made ahead of time. If you are still interested in receiving this order, we can certainly check into other carriers to see if they have a way to deliver to your location.
We can be reached at 1-800-851-1085.
Thank you.
“We love our Gazebo. It has provided us many years of enjoyment and making memories. The gazebo is well made and able to withstand our cold winters. I strongly recommend the winter gazebo cover! It turns our gazebo into a dry storage area for our outdoor decor! Thanks for the great products and super customer service!”
Thank you so much, Melynda, for your kind words and the 5-star rating of ShelterLogic Group! We are very glad that our gazebo has provided you with many years of long-lasting enjoyment, and it is great to know that the winter cover was just what you needed to use it for additional outdoor storage! Your satisfaction with our products and customer service means a lot to us. Thank you again!
“We love your larger tents. Great for storing husband’s extra stuff. Keeps it all out of the weather and looking neat. We always come to the yard sale for Christmas presents. Love your items.”
Thank you, Jason, for the 5 star rating of ShelterLogic Group! We are happy to hear that you've had a great experience with our products and that our customer support was helpful.
Thank you once again for your kind words.
