Hello Michael, we are very happy to see that you are pleased with your Arrow Carport Enclosure Kit model 10181. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
“I purchased this kit 2 years ago and the sun made it shrink and tear on the end piece and 1 side panel that was exposed to the sun. It made the zipper doors unable to close without separating at the Velcro seams and the side panel leaked where the fabric shrank and tore.
The company replaced the panels (actually sent me a whole new kit) which was great.
However, the panels exposed to the sun are doing the same thing this spring.
Unfortunately they are not willing to replace the panels or admit that they have a “known problem “ with their product.
So, if yours is in the sun, be prepared to replace it every year.
Apparently that is why they only offer a 1 year warranty !!”
Hello Steve,
We are very sorry to see that you are not satisfied with your purchase. There's been no reports of our fabrics shrinking or anything of that nature. Please note our ripstop fabric cover is made from a 7.5 oz. triple layer woven polyethylene material that is made strong. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. All our shelters include a minimum one-year warranty, and if you cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to call us on 1-800-932-9344.
Thank you
“Submitted warranty claim on 11-28-22, 1288656771 for a defective bracket and was told 10 to 14 Business days for a response, submitted picture of defective part. Totally not acceptable!”
Hello,
We are sorry to hear about your negative experience. Please note that we strive to provide a quality service and can assure you that this is not a common occurrence. Customer satisfaction is important to us, and we would like to gather more information to further assist you in your assembly. Please contact us directly at 1-800-932-9344.
Thank you, Customer Service
Hello Mallory,
We are very happy to see that you are pleased with your Enclosure Kit for Arrow Carport, 12 ft. x 20 ft. Gray (10181). We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Great addition, will just use for winter, prefer to keep as open carport in the summer, very strong
attachment hardware to compliment the shelter quality”
