“I bought the kit for my 20x20 arrow carport the sides fit just fine but the front and the back did not fit they were a couple of inches short, I reached out to customer support and I was told to send pictures but I have not heard anything back I’ve called twice to check on the status but no feedback back from their end.”
Hi Javier,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Hi Robert,
Thank you so much for your wonderful review! We're delighted to hear that you found the Enclosure Kit for your Arrow Carport easy to assemble and that you love the durable material. Your satisfaction means a lot to us, and we appreciate your support. If you have any questions or need assistance down the line, don’t hesitate to reach out.
Best,
The ShelterLogic Team
Hi Leslie,
Thank you for your positive feedback! We're glad to hear that you found the installation super easy. Your concern about the material's durability is totally valid, and we appreciate your patience as time will indeed tell. We're here to support you, so if you have any further questions or need assistance, feel free to reach out!
Best,
ShelterLogic
“Very nice material and easy to install just takes a bit of time. The real test will be in a year or 2 to see hold they hold up in the Arizona desert dry heat.”
Dear Robert,
Thank you so much for your outstanding 5-star rating of our Enclosure Kit for Arrow Carport, 10 ft. x 15 ft. Gray! We sincerely appreciate your feedback and are thrilled to hear that you found the material to be very nice and the installation process to be easy.
We completely understand your concern about the durability in the harsh Arizona desert dry heat. We have used top-quality materials to ensure long-lasting performance, but as you rightly mentioned, the ultimate test is time. We genuinely hope that our product will meet and exceed your expectations, even in the scorching desert heat, and provide you with a reliable solution for years to come.
Once again, we want to express our gratitude for your loyalty as a customer. Your continuous support means a lot to us. If you ever have any questions or require further assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
Arrow
“Purchased for outdoor break area. Does not hold up well under AZ weather conditions. Put up in March 2020, photos taken today, so after 19 months of use. Not quite what we were hoping for.It was awesome at first, but quickly started falling apart.”
Hello,
We are sorry to hear you are not satisfied with your purchase. We would be happy to discuss this further with you and help find a resolution. Please give us a call at 1800-932-9344.
Thank you, Customer Service
Glad to hear you are pleased with your Enclosure Kit! We are constantly updating our manuals and will be using this feedback proactively. Thank you for taking the time to share your thoughts and for choosing Shelterlogic!, Customer Service
