Hello, We are awfully sorry to hear about your corner coming apart. We ask you please full out and submit a warranty claim so we may review and try to provide a solution.
https://www.shelterlogic.com/warranty-claims, Customer Service
“Worked great for the first year but on 2nd year half of the top showed premature wear.
the picture is sideways shot of the top (roof). It is made with 2 panels. The one panel (top in the picture) you can see daylight pin holes though the whole thing and is no longer water proof. The bottom panel is still coated and very much water proof. The roof was subjected to the same weather conditions so that is not a factor here. I need to replace it again but now considering moving on to another product.”
Hello,
We are awfully sorry to see that you are unhappy with your Canopy. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds, it can also affect longevity. We do offer replacement Canopy tops. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
Thank you, Customer Service
“Bought it to replace the canopy on the shelter we purchased from Costco a number of years ago. Although the reviews said it would fit this shelter, it did not fit exactly, and was not the same as the original. The holes for securing it on the sides were further away from the side rails. We had extra bungees and were able to link 2 together to make them reach the distance required.”
