We are awfully sorry that you received damaged parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced send us an email to parts@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will place your order and send you a confirmation email.
Thank you ,Customer Service,Debora
