“I've bought a handfu of canopies from Shelter Logic over the years, in addition to a few other products in their lineup. I like them very much and have been quite happy. This year, though, I went to buy a replacement canopy for the frame we use on our deck but was told by customer serivce that they don't sell replacement canopies. They had in the past, and so I was surprised. The frames hold up fine from year to year, but the fabric canopies don't, especially when you leave them out all season like we do. I would LOVE to see Shelter Logic return to selling replacement canopies as well as their most excellent frames and other products!”
Dear Reviewer,
Thank you so much for your fantastic 5-star rating and for taking the time to share your feedback on our HD Series Straight Leg Pop-Up Canopy, 10 ft. x 10 ft. Super Star! We greatly appreciate your support and your trust in Shelter Logic.
We are thrilled to hear that you have been a loyal customer over the years, and that you have been satisfied with both our canopies and other products in our lineup. Your continued satisfaction means the world to us.
We understand your disappointment regarding the availability of replacement canopies. We sincerely apologize for any inconvenience this has caused you. Your feedback is crucial to us, and we appreciate you sharing your thoughts on this matter. Rest assured; we have taken note of your suggestion to bring back replacement canopies in our product range.
At Shelter Logic, we are constantly striving to improve our offerings and meet the evolving needs of our valued customers. Your input helps us in making informed decisions, and we appreciate your openness and support.
Once again, thank you for your kind words and for choosing Shelter Logic. If there is anything else we can assist you with or if you have any further suggestions, please do not hesitate to reach out to our customer service team. We are always here to help!
Best regards,
Shelter Logic Team
“We used to have a coleman 10x10. It leaked when new even after waterproofing. Our new Shelter Logic 10x10 is much sturdier and does not leak. The frame is much stronger as well. Love it so far. #sweeps”
“Love the start design, makes the canopy stand out. The poles are heavy duty and made to last. Had an issue with the Velcro coming off in the corner of the top but shelter logic sent me a replacement right away.”
“Recently purchased! I am a mobile boutique vendor and do festivals, expos and events all over my state. I needed a sturdy tent that was easy for one person to setup for all my events and that would withstand the Florida winds --- it has been awesome so far! I can set it up myself in about 15 minutes and it looks great! Speedy delivery!”
Hi,
We are so glad to see that you are pleased with our Pop-Up canopy! Thank you for taking the time to leave this review and for choosing Shelterlogic! ,Customer Service,Debora
“Nice color selections. Easy set up with two people. Worked well for one summer but then had to replace the cover because it was destroyed by the sun. Unfortunatley, I cannot locate my receipt to get it covered under warranty so had to purchase a new cover for $78 through customer service.”
