“Don’t buy this. Asked about replacement parts (top and curtains) for a gazebo a little over a year old and was told this model has been discontinued and no parts are available but they can give me options for a new gazebo. Check back on their site and this model is still available for sale and being sold at full price. Not good Sheltelogic!”
Hi Jim,
Thank you for sharing your feedback. We're truly sorry to hear about your experience regarding the availability of replacement parts for your gazebo.
We appreciate you bringing this to our attention, and we encourage you to contact our customer service team for further assistance. They are well-equipped to help you with your concerns and explore any potential options we can provide.
You can reach them at 1-800-560-8383. We value your input and hope to help improve your experience.
Best,
The ShelterLogic Team
“Summer screenhouse. Very nice size and sheds rain well. Wish the cover material was more durable, and replacements available. Replacements were not available so we ordered another Gazebo!”
Hi Tom,
Thank you for your fantastic review! We’re thrilled to hear you’re enjoying your new gazebo and that it serves you well during the summer rains. We appreciate your feedback regarding the cover material and the availability of replacements; your suggestions help us improve our products. If you have any other concerns or need assistance, don’t hesitate to reach out.
Best,
The ShelterLogic Team
“This beautiful structure turned my forest into a party the second I put it up. Infact, I want another one. And, I was able, with the help of my truck bed, to put it up all by myself even though it suggests 3 people.
I'm an artist living in a very tiny house so the gazebo provides covered outdoor pleasure and work space, and it's a sacred geometry shape adding more creative flow. I love it! Tina”
“I purchased this gazebo from a 3rd party store. After it was all built, we realized the bug netting was missing from the top tier canopy. When I called the store to have them correct this, they said that the only thing they could do was to have me ship back and return the whole gazebo to Unhappy with this, I phoned Shelterlogic directly and they tracked a replacement piece and sent it out in a matter of days! Now that is top notch customer service. I am loving my gazebo and would definitely by from them directly next time.”
Hello,
We are very happy to see that you are pleased with your Gazebo. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
