“I installed this shelter in October 2023. Worked well last winter and allowed my equine animals a dry place to eat in their pasture. Inspected the shelter closely October 2024 and there were several holes from being worn by the weather. Had to replace for this winter. Went to order just a replacement cover, but the price of the replacement cover was more expensive than buying the whole shelter as they were on sale. Regardless, the cover lasted one season and needed to be replaced. It needs to be much less expensive to replace the cover if it's only going to last a year.”
Hello Derek,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“First of all the Instructions are not up to par. Most important is that the pipes would not fit together, the inside of all the holes on one side of the pipes had to be deburred by hand which added more work than necessary. When they were drilled only the outside of the exit holes on the exterior of the pipes were deburred at the factory.”
Hello,
We are awfully sorry that you received damaged parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced send us an email to parts@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, part numbers and quantity. We will place your order and send you a confirmation email within 48 business hours. We are also available 7 days a week at 1-800-932-9344. Thank you ,Customer Service,DaniL
“I liked this thing at first. It took a few hours and three people to put it together but once it was up it looked pretty good. Then the winds came. It's only been up for maybe 3 months and we had some pretty high winds last night and one whole side buckled in on itself. I am extremely disappointed especially since close to a grand is now sitting mangled in my pasture.”
Hello, We are very sorry to see this happened. Based on the photos it appears you had extremely high winds. We would be happy to discuss this further with you and see what we can do to help. Please call us at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
