“From the reviews, I knew in advance that this kind of shelter wouldn't last long. But it only lasted 3 months until a gust of wind totally crumpled the whole thing. The anchors stayed in place but the straps themselves failed. After spending nearly $1k on the gate panels, this roof, and the separately purchased side panels, I am VERY disappointed. I should also add that it is so loud with any kind of wind or rain that my horses refused to even use it anyway unless lured with food. Terrible purchase, would not buy again.”
Hello,
We are very sorry to see that you are not satisfied with your purchase. Please note that 'Acts of Nature' are not covered under the warranty. However, customer satisfaction is important to us, and we would like to gather more information to further assist you. We recommend submitting a Warranty claim so that our Warranty Department can review it and offer the best solution we possibly can. If you have any questions or wish to discuss this in more detail, we are available 7-days a week at 1-800-851-1085 (press 1).
https://www.shelterlogic.com/warranty-claims
Thank you, Customer Service
“I was so excited to purchase a horse shelter thinking it would be economical and fast - WRONG ! The first big wind (about 1 month after installing it) it was a heap of twisted metal and ShelterLogic's customer support was NO HELP !!!”
Hello,
We are awfully sorry to hear about your shelter. Unfortunately, since this shelter is mounted to third party gates we are not able to make any guarantees in wind and rain. If you would like to discuss in more detail please feel free to give us a call at 1-800-932-9344., Customer Service
“I already have 5 of the 12X12 for 3 years now and they have held up greatly. Getting a steer in December and thought I would try the 10X10 with the wrap around enclosure.”
