“We've had 2 10x10 Shelter logic shed tents and a smaller one. Neither covers on both of the 10x10 sheds made it a whole year without ripping and shredding on top (6-8 months). We have had better luck just buying tarps and using those as covers which is inconvenient as they aren't exactly uniform fit for the frames. We have been looking at getting a round top shed tent instead hoping it will hold up better through winter snow. However, after spending over $600 for the other tents, we are concerned about flopping down any more money on one of these tents.”
Hi Brett,
Thank you for sharing your experience with our shed tents. We understand your frustrations with durability and we know how important it is to have a reliable product, especially when dealing with harsh winter conditions. The round top design is specifically engineered to withstand heavy snow loads better than traditional models, and we hope it meets your expectations this time around.
If you have any questions or need assistance, don't hesitate to reach out. We truly appreciate your feedback and hope you give us another chance!
Best,
The ShelterLogic Team
“This is our third shed and we love it. But when we ordered this last one it was supposed to come with two doors front and back but we only got 1 door I really would like the second door how do I get again this is our third one. It’s a great shed”
Hi Gene,
Thank you for your fantastic 5-star review! We're so glad to hear that you're loving your third shed. We appreciate your feedback regarding the door issue, and we want to help you get that second door. Please reach out to our customer service team, and they'll assist you with your request.
For ShelterLogic product, please call 1-800-560-8383.
If you have any other questions or need further help, just let us know!
Best,
The ShelterLogic Team
Hi Mark,
Thank you for the great 4-star review! We're pleased to hear that you found the Shed-in-a-Box fairly easy to assemble and that the numbered parts made the process smoother. It's always our goal to make setup as straightforward as possible!
If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!
Best,
ShelterLogic
Hi there,
Thank you for your wonderful 5-star review! We're so glad to hear that the Shed-in-a-Box is the perfect size for your needs. Your satisfaction is our top priority, and we appreciate your feedback! If you have any questions or need assistance in the future, feel free to reach out.
Best,
The ShelterLogic Team
“Great little storage option. Wasn't sure how or where I would store my mini excavator for the winter. Found this enclosure which had ample room and height required. Anchor system is fantastic, I have no fears of a strong wind up rooting it. Materials are thicker than i thought they would be when I compare similar brand. Should hold up nicely”
Dear Darren,
Thank you for your amazing 5-star review! We're thrilled to hear that our Shed-in-a-Box provides you with the perfect storage solution for your mini excavator this winter.
It's fantastic that you appreciate the ample room and solid anchor system, which is designed to withstand strong winds. We're also glad that you found the materials to be more durable than expected, as we strive to offer quality products that stand the test of time.
Your satisfaction is very important to us, and we’re here if you need any assistance in the future.
Best regards,
The ShelterLogic Team
“I have had several sheds over my life and this one by far is the best! Fast delivery, easy to follow instructions and I put it together with no help.
Support answered any question I had immediately with one phone call.
I would recommend this company to anyone.
Gerry”
Dear Gerry,
Thank you for your outstanding 5-star review of the Shed-in-a-Box! We’re thrilled to hear that you consider it the best shed you’ve had.
It’s wonderful to know that you found the delivery fast and the instructions easy to follow, allowing you to assemble it solo. Our team is always ready to assist, so we’re glad your questions were answered promptly!
Your recommendation means a lot to us. If you need any assistance or have more questions in the future, don’t hesitate to reach out. We truly appreciate your support and hope your new shed serves you well for years to come!
Best regards,
ShelterLogic
“I've had my shelter logic storage canopy for about 4 years the zipper on the front is broken and I don't know how to fix it can you help where do I go how do I do it could I buy a new zipper door???”
Dear Deb,
Thank you for reaching out and for your 5-star review of your ShelterLogic storage canopy! We’re sorry to hear that the zipper on your front door has broken after four years of use.
While we can’t provide specific repair instructions, you can definitely consider purchasing a replacement zipper door through our customer service rep via chat or call us directly on 1-800-560-8383. They will be more than happy to assist you with the options available and guide you through the process.
We appreciate your continued trust in our products, and we’re here to help ensure your outdoor storage solutions serve you well for years to come!
Best regards,
ShelterLogic
“From the time I placed the order to when it was delivered I knew the order and shipping status. But when it arrived there was damage to the packaging. When I open and inspected the contents there was damage to one of the covers. I took a picture sent in a request for replacement and I received a response within 24 hours and a new cover in 5 days. When there is a problem and how a company responds to the problem demonstrates the real service and quality level of the company.”
Dear Richard,
Thank you so much for your fantastic 5-star rating of our Shed-in-a-Box 10 x 10 x 8 ft Roundtop Gray! We truly appreciate your support and are thrilled to hear that you had an overall positive experience with us.
We are sorry to hear about the damage to the packaging and the cover upon delivery. However, we are glad that our customer service team was able to provide you with a prompt and satisfactory resolution. We understand that how a company handles problems speaks volumes about their service and quality, and we are committed to ensuring customer satisfaction.
Once again, thank you for choosing our product and taking the time to share your feedback. We look forward to serving you again in the future.
Best regards,
ShelterLogic
