Hi Henry,
Thank you for your review. We understand your frustration with not having the product to review. Your feedback is important to us, and we’d love to assist you further. Please call 1-800-560-8383 to collect more info and possibly provide a solution.
We are looking forward to assisting you!
“The box was so beat up when it arrived and 1 bar had a dent in it, and there was a dime sized hole in the zipper opening panel. Areas where you slid the poles through had issues a couple times. opening wasn't big enough and could barely slide it over the pole, causing some small holes where the bolts snagged and poked through the fabric. If we didn't have those issues, which were super frustrating, I would probably give a 5 star review. Overall, took 2 of us, was not easy, and took us about 7-8 hours in total to complete. But I do like the shed.”
Hi Andrea,
Thank you for your detailed review! We're sorry to hear about the issues you encountered with the delivery and the assembly process. Your feedback about the box condition and the fit of the poles is invaluable and helps us improve our products.
We’re glad to know that, despite the frustrations, you still like the shed! If you have any further concerns or need assistance, please don’t hesitate to reach out. We're here to help!
Best,
The ShelterLogic Team
“The shelter seems pretty good however the quality of the materials seems cheaper and lower quality the a Shelter logic that I bought several years ago and the instructions for installation are very confusing and difficult to understand.”
Hi Eric,
Thank you for your 4-star review! We appreciate your feedback regarding the materials and installation instructions. We strive to provide quality products while ensuring our assembly guides are user-friendly. Your comments will help us improve for future customers.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Best,
ShelterLogic
“Ordering process was easy and quick. I didn't open box right away but was disappointed when I finally did open to install to find several small cuts/rips in the door part of the tarp. I didn't have time to try and get it replaced so I set it up anyway. Not a huge deal but there were no rips in the box so it seems like it was packed that way which is disappointing. Also the welds on one of the feet are backwards making in not rest flat. Again minor issue but seems quality control should be improved. Now that it's up though I'm curious how it'll handle a Maine winter.”
Hello Jacob,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you!
“I would pay the extra money if: The fabric was thicker (11 mils), side and end vents to dissipate the buildup of moisture (soffit vents), two doors and more color options (camo). Considering the size of my shelter (10*15) one more side rib (each side) is needed. This is the second shelter I now have. The last one was purchased over 5 years ago. The pipe diameter and maybe the fabric as well, is much thinner in the new shelter. This is an example of why I selected the title for this review. I'll spend more for a higher quality and more lasting product.”
