“Also was required to be home to sign for delivery losing day of work as they give a 6 hour delivery window and only deliver workdays,and only to street end of driveway. ( then had to put boxes in jeep to move the 200 feet to end of my driveway. ) The poles can only be matched up by quantity as not one of the stamps was legible- totally smeared. The picture instructions are generic and was difficult to get the wind strits situated at start of project. While directions say 3 hours to assemble with 2 people, figure closer to 7 and allow a third person to hold structure while bolting together sections. the end result is a nice sturdy setup at a great pricepoint but be prepared for longer day then expected.”
Hi Christopher,
Thank you for taking the time to share your experience with the GrowIT® Heavy Duty Peak Greenhouse! We appreciate your feedback about the delivery process and assembly challenges. We understand how frustrating it can be when things don’t go as smoothly as expected, especially with the smeared part stamps and the generic instructions.
We’re glad to hear that the end result is a sturdy setup that meets your needs at a great price point. Your insights will help us improve future experiences for our customers.
If you have any other questions or need further assistance, please feel free to reach out!
Warm regards,
The ShelterLogic Team
“I was very impressed with my new greenhouse. It is structurally top notch, and the cover is equally durable. It was fairly easy to assemble, definitely make sure you have a friend, to help. It's very spacious, I couldn't be happier.”
Hello Roger,
Thank you so much for giving our GrowIT; Heavy Duty Peak Greenhouse, 12 ft. x 20 ft. x 8 ft. a 5-star rating! We appreciate your kind words. We are thrilled to hear that you are pleased with your purchase and that you are loving our Greenhouse.
If you have any further questions or need any assistance, please don't hesitate to reach out to us. Thank you for choosing Shelter Logic!
Best regards,
ShelterLogic!
Hello Sara,
We are sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence. You should not have to attempt to modify the poles that arrived in your package. Please reach out to us with your model number, the defective part numbers, and pictures so that we can further review this matter and get those parts replaced for you. We are available 7 days a week at 1-800-932-9344.
Thank you!
Hello Rebecca,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“This is our second ShelterLogic greenhouse. Our first one has been through 2 full seasons and the shell is beginning to show wear. We will order a replacement for it at the end of this season. We chose this style of greenhouse over building one from scratch for several reasons, not the least of which was assembly time. We are glad we did. Our first was a 10 x 20 of the same design. They have both been easy and intuitive to assemble, quick to arrive, and quite serviceable in various seasons. The price made it possible for us to get started at least a year earlier than we otherwise would have. We did not rely on anchors that came with the greenhouse. We poured concrete footers and bolted our frame to eyelets. We live in a high wind area, which was one of the reasons we felt the need for a greenhouse. The zip vents are great, though this year we added a gable fan which we hung from the rafters inside. We chose a wider, longer greenhouse for our 2nd because we wanted to experiment with permaculture. We built a perimeter raised bed 29" high and mounted the greenhouse on it. We highly recommend ShelterLogic products, as they are of reliable quality, have standardized replaceable parts, good customer service, and extremely affordable, compared to conventional hard-sided styles.”
