Hi Mary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you've had a great experience with our greenhouse in the past and have chosen it again as your replacement. Your confidence in our product means the world to us!
If you have any questions or need assistance as you set up your new greenhouse, don’t hesitate to reach out. We’re here to help!
Best,
The ShelterLogic Team
“Ends and sides should.have a little more material so soil or mulch can be placed on top to hold down - now there is a small space between the material and the ground.”
Hello Andy,
We are sorry to hear about your experience. We would like the opportunity to investigate your feedback further. Please contact our customer service on 1-800-560-8383; so, we may gather more information on the issue and possibly provide a solution.
We are looking forward to assisting you!
Best,
The ShelterLogic Team
“First, this greenhouse was unboxed and inventoried and then encountered numerous problems trying to erect it. Following were problems; tubing connections still had burrs from the cutting process which along with paint thickness made putting the pieces together almost impossible without filing off the burrs and sanding the tubing connection. I had to take sections apart because they could not be properly inserted into its mated piece. Then after about 3 hours of erecting the frame, the 2 end pieces wouldn't fit, so take them apart and fix again. Then the 2 end pieces are 3" to 4" to short so they are not blocking the cold air into the greenhouse at the floor. I cut plastic sheeting to fill in the gap and taped it on. Also, another problem is on the corners; there is no "connection" at the corners between the sides and the ends. This greenhouse is not suitable for cold weather.
On a positive side, I had an 8x10 ShelterLogic greenhouse for many, many years finally gave it to a friend. It's connections were easily put together and many had bolts. Great construction!
Also, your service group sent another replacement Greenhouse quickly, great customer service, thank you.”
Hello James,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“While the product is very good. Assembly would have been faster and easier if the parts were numbered better. Hard to read part numbers on most parts.”
“The cover has large open gaps, does not reach the ground as pictured and cannot hold heat with the gaps at all corners. Poor Quality! Purchased last fall and just assembled. Disappointing.”
Hi Anita,
We are very sorry to see this and would like to review further. Please file a warranty claim at the link provided below so may collect more information and provide a solution.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you , Customer Service
“Bought this pile of junk 2 days ago 22/09/2019 and have had nothing but problems, firstly, numbers on poles either completely missing or are smudged beyond recognition, 2 litttle to no helpful information in the picture book that you call “instructions”, 3, shelving comes up about 6-7 mill too short, And lastly the front tarp is about 2 or 3 inches too short absolutely disappointed as this was my parters first green house that she had bought.”
Hello Dean,
We are very sorry to see you have had a negative experience with your greenhouse. We are sorry to see that your numbers are not legible. Our stamps are made of water soluble paint for easy removal after installation. Our Customer Service Team is available 7 days a week for assembly support and troublehsooting. Please give us a call so we may discuss in more detail and try to provide a solution. Feel free to start a live chat or give us a call at 1-800-932-9344.
Thank you , Customer Service
