“The front door window was stitched to close to the screen not allowing room for the zipper to pass, thereby tearing the screen.
After filling out a tome , photos and all, I was ignored...twice NO RESPONSE!”
Hello Jacob,
We are very sorry to hear about this!
We were unable to locate your warranty claim in their system. Did you submit this through the official channel? We have left the link to that page below and urge you to submit this form.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
,Customer Service,Customer Service Specialist
“We now have 2 Shelter Logic shelter/tents. Our 1st one, 10x20, has stood up to our heavy winds this spring and our new one, 10x10, seems to be just as strong and sturdy. We use them to protect our BBQ Smokers & Grills. Makes our life easier during the cold & heat.”
“My shelter logic green house lasted two summer's. I purchased it because it was supposed to be easy to get a replacement cover. Unfortunately the replacement cover web page on this site doesn't recognize my part number, so much for that!”
Hi,
Many apologies! We will look into this issue further. In the meantime, we have sent you an emailing requesting that part number and we will help you find a new cover. Sorry again for the inconvenience. Thank you for bringing this to our attention.
,Customer Service,Debora
“Bought less than a year ago, stood up decently for about 6 months then started to rip and today ripped in half. Is there any warranty or replacement?”
Hello, We are sorry to hear this happened. This product does come with a 1 year warranty against manufacturing defects. Please follow the link below for more information on the warranty. Thank you
http://www.shelterlogic.com/support/forms/warranty-claim/,Customer Service,Danielle
“Well I ordered the 10x10x8 greenhouse but that was not what was shipped to me I was sent a 10x20 3-1 carport and tent the box was so severely damaged it was to the point that y it was unable to be returned to shelter logic via ups so I was told to keep it and that they would send me my green house asap it was here two days later great customer support and I got to keep the car port for free!!! Getting back to the greenhouse it was vary easy to put together there where only two areas I saw for improvement one was the to bolts to assemble the greenhouse there are three different sizes that are 1/8-1/4 difference in the three vary hard to judge the sizes I gave up and just grabed bolts and didnt have a problem the second thing is the length of the ends of the green houses I wish that they were at least 6 to 10 inches longer so they could've been buried to make a better seal with the ground instead of having to pile up dirt around I plan to save a bit of money and buy untreated 2x10's to burie around the edges of the green house but all in all great buy I would recommend this to anyone wanting to buy there frost greenhouse”
“This would be our 4th year with this setup. Have been pretty impressed with it. Our location is in NW PA just south of Lake Erie and we can get up to 40mph winds along with a ton of snow. We have left the House up throughout the years with no issue till a couple of days ago. The door flap by the Zipper ripped the whole way down. (This is by no way Shelter Logics FAULT). There is no way of fixing it. This is where I give you guys a 1 star. I called your customer service dept with the hopes of ordering a new front end since the cover is in three pieces.(2 ends and the center) The gentleman on the line said that "Due to the covers being made OVERSEAS there is no way to order just the front and that all three sections would have to be purchased at a cost of $179" Are you freaking serious!!! I only paid $230 for the complete set up. We run a farm and was thinking about ordering a shelter in order to store some hay in. This has just made my mind up for me.”
