“The Packaging was old and damaged as if it had been previously returned. The assembly instructions were illustrations without written descriptions leaving a lot open for interpretation. The assembly was basic and went reasonably well. In spite of the torn holes in the shipping box there were only a few scratches on the frames and only one frame connecting part missing. The unit was on sale for under $600 but the shipping cost to BC turned out to be over $500.”
Hi Douglas,
Thank you for your feedback regarding the packaging and assembly of your ShelterLogic Accelaframe Shelter. We're sorry to hear that the packaging arrived in less than ideal condition and that the assembly instructions posed some challenges. Your input is invaluable as we continually work on improving our products and user experience.
We appreciate your patience with the missing part and are glad that the assembly went reasonably well despite these challenges. Regarding the shipping cost, we understand that this can be a significant factor and thank you for bringing this to our attention.
If you have further concerns or need assistance, please reach out to our customer support team. We're here to help!
Warm regards,
The ShelterLogic Team
“Hello, I have no complaints about the garage frame, it is very well made and easy to assemble. However, I am disappointed with the canvases, especially the doors, they are stained (see photos). I tried to wash them, rubbing a lot with soap and water, but half of the stains have not disappeared. The doors do not look new!”
Hello Patrick,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
Thank you so much for your 5-star rating, Andrew! We're overjoyed to hear that the ShelterLogic 12x20x9 ft. Green Accelaframe Shelter was so easy to set up and that you find it to be sturdy and secure! We agree that having more size options with the Accelaframe would be ideal, and we'll definitely take that into consideration for future designs!
