“Opted for the heavier cover with the 10 year warranty and it is as advertized. Well made, thick cover that I suspect will hold up for years to come. Small issue with rachets that pull straps down. The strips are too long to wind all the excess strap into the rachet. It will overfill the rachet and I can not figure out how to release and unwind. Other than that I was able to assemble by myself without too much difficulty. I do wish the cover would sit on the front of the frame more evenly for asthetic purposes but not really relevent to the quality of the structure. Fits my side by side snuggly (had to leave front door off) and has already survived a few Georgia summer thunderstorms
#sweeps”
Hello Steve,
Thank you for your thoughtful review of the ShelterCoat Custom Round Shelter! We're glad to hear that you opted for the heavier cover and found it to be well-made and sturdy. It’s great to know that it’s holding up well against those summer thunderstorms in Georgia!
We appreciate your feedback regarding the ratchets and the cover's fit on the frame. We will certainly take your comments into consideration for future improvements. If you need any assistance or have further questions, feel free to reach out!
Warm regards,
The ShelterLogic Team
“Hopefully the frame will be delivered today and that it is intact and complete. This is the third attempt by ShelterLogic to deliver the frame. Between flimsy boxes and FedEx the delivery has been a nightmare. ShelterLogic customer service has been good except they don't always seem to know how the product is being shipped.”
Hi there,
Thank you for taking the time to share your experience. We sincerely apologize for the delivery challenges you've faced with the frame. It's understandable how frustrating it can be dealing with repeated shipping issues.
We're glad to hear that our customer service team has been helpful, and we will continue to work on improving our shipping processes to avoid such issues in the future. If you need further assistance or have any questions, please don't hesitate to reach out to us.
Best,
The ShelterLogic Team
