“Most everything was fine except 2 issues:
1. The box it arrived in was all torn up and because there was no packing list included or instructions, I do not know if anything fell out.
2. There was no packing list or instructions.”
Hi Henry,
Thank you for taking the time to share your feedback! We're glad to hear that you found most aspects of the Replacement Cover satisfactory. We apologize for the issues you encountered regarding the condition of the packaging and the lack of instructions. Your experience is important to us, and we’ll be sure to address these concerns with our team.
If you have any further questions or need assistance, don’t hesitate to reach out. We're here to help!
Best,
The ShelterLogic Team
“This heavier duty cover is far better than the standard cover and was quite easy to get over the frame. My only complaint is that the rear panel was missing.
I had to delay installation due to health reasons and only now opened up the package (it arrived August 29). I will contact customer service and get a replacement sent out. In the meantime, I used the old rear cover”
Hi Keith,
Thank you for your 3-star review! We're glad to hear that you found the heavier duty cover easier to install compared to the standard option. We’re sorry to learn about the missing rear panel and understand how frustrating that must be, especially after your health delay. Our customer service team will assist you with the replacement as quickly as possible. If there’s anything more, we can do to help, please let us know. Please call us on 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim
Best,
The ShelterLogic Team
Dear Jonni,
Thank you for your review! We appreciate your feedback and are glad to hear that you found the product adequate. It's great to know you were able to make the necessary modifications to suit your needs.
If you have any further suggestions or need assistance, please don’t hesitate to reach out.
Best regards,
The ShelterLogic Team
“The material is nice and heavy. The only issue we found was when it was folded in the box for shipping it had thin spots where you can see small holes. Definitely will be the fail point on the cover. For the cost of the replacement this should not happen.”
Hello Christopher,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request via phone. We can be reached at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you!
“Was an easy replacement , 3 people and 3 hours , to complete . Cover was a perfect fit as were the ends , I would recomend buying the heater material 14.5 oz , will last yrs longer than stock cover ( my orig cover lasted 1 year , poor quality material”
