“After going through two of the oem box grade covers I sprung for the mid grade. Should have done it after the original failed.
This mid grade cover is heavier than what came with my Menards shed. The front triple zipper end had a small slice in it and Shelterlogic was very easy to deal with on getting a replacement lined up.”
Hi Tony,
Thank you for your 4-star review! We're glad to hear that you opted for the mid-grade cover and found it to be heavier and more durable than the OEM options. We apologize for the small slice you noticed; it's great to know that our customer service team made the replacement process easy for you.
Your feedback is valuable to us, and we appreciate your support as a customer. If you need further assistance or have any other questions, please feel free to reach out!
Warm regards,
The ShelterLogic Team
“Customer service very helpful in ordering the correct cover. Was shipped fast. Not to difficult to figure out install. Install took some fine tuning. Only disappointment was random pin holes in covering, door and back panel. I believe it came from the factory that way. Don't know if it's from the manufacturing process or if someone needs to sweep the floor at the plant. The heavy duty fabric doesn't feel all that heavy duty. The previous cover which the previous owner put on feels thicker. I don't think it was the super heavy duty cover because from what I could tell that didn't come in gray. We will now see how long it takes to wear out.”
Hi there,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Best,
The ShelterLogic Team
“The replacement cover is a lot heavier than the one it came with I don't know what shelter logic doesn't just sell this one and do away with the 2 year cover the biggest complaint I hear is that the covers don't last very long I think they'd sell more even if they had to up the price I know I'd buy more if it covers lasted longer and hopefully this one lasts at least 10 years and the issue is the slits where the pipes run through on the bottom on the sides we're in the wrong place but that wasn't the big deal”
Hi Linda,
Thank you for your detailed 4-star review! We're glad to hear that you find the replacement cover heavier and more durable than the original.
We're sorry to hear about the slits' placement, but we're happy it wasn’t a major issue for you. If you have any other feedback or need assistance, please don’t hesitate to reach out.
Wishing you many years of use with your new cover!
Best,
The ShelterLogic Team
Hello Donald,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“Overall this cover appears to be well constructed and more durable than the 7.5 oz cover. Time will tell if it survives better. There was one problem: the cutouts for the 10110 braces and 10111, 10112 brackets were not properly spaced. On one end the cutout was centered on the frame leg but the cutouts for the rest of the legs were each progressively too short by a couple of inches as you went to the far end. At the far end the edge of the cutout was aligned with the frame leg making it difficult to attach the brackets.”
Hello,
We are glad to see that you are satisfied with your replacement cover overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic!
“I had the regular grade cover and it ripped across the top end to end from rubbing on frame. This cover is much more durable and seems to be holding up better.”
“This replacement cover is much better than the basic cover that we previously had. The material is thicker than the old cover so it appears that it'll last much longer. We were able to install the cover just like the old one, it was heavier but that is due to the fact that it is a thicker material. The zippers were a little stiff at first but after a few uses it loosened up.”
