“I called exactly 12 months from purchase to see what I could get for a replacement cover I was told I had 3 options to choose from I chose the green ( middle of the road) cover. It arrived sooner than expected it has exceeded my expectations. Very pleased with my decision.”
Hello Timothy,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“We bought a house with an existing frame and debated buying a replacement cover for it. We finally bought one and found it really easy to install. We are so glad we bought this because we don't have a garage and this allows us to store our summer furniture, lawn tools, and even a car in the snowy months. This is such a great investment!”
“I got ten years use out of my initial shelter, and last summer replaced the cover with this, slightly stronger version. Do have to keep snow from accumulating during the winter, but am hoping for another 10 years with this cover.”
Hello,
We are very happy to see that you are pleased with your replacement Heavy-Duty cover. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
, Customer Service
