“The cover came sooner than expected. But when it was delivered, the cardboard box was destroyed. I was a little nervous accepting it. The cover, upon inspection was in perfect condition. Thank you!”
Hi Patrick,
Thank you so much for your fantastic 5-star review! We're glad to hear that the cover arrived sooner than expected and that its condition was perfect upon inspection despite the delivery box being damaged. Your satisfaction is our top priority, and we appreciate your understanding.
If you have any more questions or need further assistance, don't hesitate to reach out. Enjoy your new cover!
Best,
The ShelterLogic Team
“Does not seem to be significantly heavier than the standard which shredded after 7 months. For the price I anticipated a much improved cover and this did not reach expectations.”
Hi Art,
Thank you for sharing your feedback with us. We’re sorry to hear that the cover did not meet your expectations in terms of durability compared to the standard version.
Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Best,
The ShelterLogic Team
Hi Brian,
Thank you for your fantastic 5-star review! We’re so glad to hear that you and your husband are satisfied with our ShelterLogic products and that his boat is covered again. It’s always a joy to know our products meet your needs and exceed expectations.
If you have any questions or need assistance in the future, please don't hesitate to reach out.
Thanks again for your support!
Best,
The ShelterLogic Team
“Well, I like the cover as I have a larger shelter also. But I am alittle disappointed as there are about 10 pin holes on one side of the cover.... just like in the other one I purchase about a year or so ago.”
Hello Kerry,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you,
ShelterLogic
“I purchased this top to replace the original. It fit perfect and is much heavier. I expect this cover to last much longer than the original. It will be tested with northeast snow very soon. I had a small issue with the order, emailed customer service and they responded and resolved the issue immediately. Thanks!”
Hi there,
Thank you for your outstanding 5-star review! We're thrilled to hear that the replacement cover fit perfectly and that you appreciate its heavier quality. We designed it to withstand tough conditions, and we're confident it'll hold up against northeast snow!
It’s also great to know that our customer service team was able to resolve your issue quickly. We’re always here to help and ensure your experience is seamless.
If you have any more questions or feedback, don’t hesitate to reach out. Enjoy your new cover!
Best,
ShelterLogic
“This Garage and a box replacement cover is well-made heavy duty easy to install took about two hours to replace the ends and the top piece. I would highly recommend this as a replacement cover.”
Hi Jon,
Thank you for your amazing 5-star review! We're so pleased to hear that you found our Garage-in-a-Box replacement cover well-made and easy to install. Your recommendation means a lot to us, and we appreciate your feedback! If you have any questions or need further assistance in the future, feel free to reach out.
Best,
The ShelterLogic Team
“This cover went on smoothly it seems just a shade bigger than the original. The cover was received complete but the box had been openned at each end, probably in shipping and I was amazed that parts were not lost, although I though there might have been the two ties that hold the door open may have been lost, they were not included but I just used the old ones they were in reasonable shape. I have added some extra supports using metal studs to help reduce damage from snow load (see website video)”
Dear Ed,
Thank you so much for your 4-star rating and for taking the time to share your feedback on our Replacement Cover for the Garage-in-a-Box RoundTop® 12 ft. x 20 ft. x 8 ft. Heavy Duty PVC 14.5 oz. Green. We truly appreciate it!
We're glad to hear that the cover went on smoothly. It's great to know that the cover was received intact despite the opened box ends during shipping. We apologize for any inconvenience caused by the missing ties that hold the door open, but we're glad you were able to use the old ones.
Additionally, it's wonderful to hear that you found our website video helpful. Your proactive approach shows your dedication to maintaining the durability and longevity of your Garage-in-a-Box.
Once again, thank you for choosing our product and for your valuable feedback. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you.
Best regards,
ShelterLogic
