“Replacement cover well packed in cardbox, comes with replacement ratchet and cords are already within the tarp, which saves enormous amount of time. Installation was about half a day with checking videos on YouTube on how to stretch/center it. Following installation, we noticed some micro-holes on one side of the tarp which was a bit disappointing (no one wants to go back to uninstall, reinstall, shipping it back, etc.). Didn't have a chance yet to call Shelter logic for a potential credit or send photos (cottage on an island, need to wait for lake to unfreeze). Would of rated 4 or 5 without the micro-holes”
Hello Michel,
We are awfully sorry to hear about this. Please know that we strive to provide a quality product and can assure you that this is not a common occurrence. We do suggest submitting a warranty claim to gather more information and to properly assist you with a replacement cover.
Please complete the warranty claim form online here:
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“Heavy cover but pretty easy to install. Requires two people at least, though. Used a pipe through the middle of one of sleeves for the anchoring rails and attached lines to it to pull the cover over the top of the building. Worked like a champ. Most tedious part is installing those anchoring rails through the sleeve and tightening all the clamps on one side and then doing it again, pulling the top tight, on the other side.”
Glad to hear you are pleased with your shelter! We appreciate your feedback and will be using this proactively. Thank you for taking the time to share your experience and for choosing Shelterlogic!, Customer Service
“I bought this cover over a month ago. After learning UPS destroyed my cover and never contacted Shelterlogic. I was very upset. The customer service rep was very nice and heloful. Received my replacement cover just 3 days later.
This replacement cover is much better than the original cover and wish I had this one from the beginning.”
“I ordered this in October and it took six weeks to get it delivered. Not the end of the world except that they took the payment for it immediately and never said it was backordered. This is not the way I expect business to be done anymore, if it ever was. Also to my surprise, the opening end came with no grommets to hold it open, unlike the basic version. There were no elastics to go in the grommet holes either, of course. Now I have to chase down grommets somewhere. Other than all that, it seems great, but it's a ten-year cover so let's wait seven years or so before coming to any firm conclusions!”
“This replacement cover was purchased to recover our 20 year old frame. The only issue is that the bottom sleeves where your cross bars go thru don't reach both sides. We got the cross bars hooked on one side but the other side was short and didn't reach the cross bars. We had to get heavy weight dowels to put thru and used ratchet straps to attach to the frame. Otherwise..all good.”
Hello,
We are very sorry to hear about that! Customer satisfaction is very important to us and we would like to review this case further. Please send us an email to reviews@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will then troubleshoot this issue and find a solution for you.
Thank you,Customer Service,Debora
