“I finally got my shed-in-a-box installed, on October 11 and all went well until I noticed that the side wall had 5 pin holes in it. I hope these don't cause the cover to prmaturely rip.”
Dear Keith,
Thank you for taking the time to leave us a 4-star review of the Replacement Cover Kit for your Shed-in-a-Box! We’re pleased to hear that your installation process went well overall.
We sincerely apologize for the pinholes you discovered in the side wall. We understand your concern about potential premature wear, and we would encourage you to start a live chat or call us on 1-800-560-8383 so that we can immediately rectify this issue for you. Your feedback is invaluable to us, and we are always here to assist if you need further support.
Please don't hesitate to reach out if you have any questions or need assistance. We appreciate your support and hope the Shed-in-a-Box; serves you well for many seasons to come!
Best regards,
ShelterLogic
“I was surprised at how long this item took to arrive. I ordered it 3 weeks ago, and I got a message yesterday that it will arrive in 6 more days. That's nearly a month. If I had known it was going to take this long when I ordered it, I probably still would have ordered it, so not informing me only created customer dissatisfaction. Informing me would be better, but really, keeping some of these in stock for immediate shipment is what customers expect nowadays. I hope it is perfect when it arrives, because based on how long it took to get here, rectifying a problem could take a very long time. If I didn't like your products and your company, I wouldn't have taken the time to write this. This is not a hard problem to solve.”
