“The original cover that came with the shelter only lasted a year so I wanted the thicker cover that said it was multi year. Upon receiving it you definitely notice how much more thick it is than the original. Once installed it is much darker in the shelter which also shows the 7 destinct pin holes of light coming through. Very disappointed since it cost so much”
Hi Alan,
Thank you for sharing your experience with the Replacement Cover Kit. We're truly sorry to hear that it didn't live up to your expectations, especially with the pinholes you mentioned. We aim to provide durable products, and your feedback is crucial for us to improve.
If you need assistance or have more concerns, please feel free to reach out to our customer service team. We're here to help and want to ensure you're satisfied with your purchase.
Best regards,
The ShelterLogic Team
“We finally got nice weather,my husband who is 76 yrs old put the new cover kit on in one day! It looks great.Thankyou very much!! Al and Linda Bruneau”
Hi Al and Linda,
Thank you for your wonderful 5-star review! We're glad to hear that your Replacement Cover Kit arrived on time. It's completely understandable that you'll wait for the right weather to put it on, and we're here whenever you're ready to share your experience.
If you have any questions or need assistance in the meantime, feel free to reach out. Your satisfaction is our priority!
Best,
The ShelterLogic Team
Hello Brian,
We are sorry to hear about this! Please contact us at 1-800-560-8383 so that we can gather more information and help you with the assembly.
We are looking forward to assisting you!
Hello, We are very sorry to see you feel this way. Customer satisfaction is very important to us and we would like to discuss what went wrong. Please give us a call at 1-800-932-9344 and mention this review. Thank you, Customer Service
