Hi James,
Thank you for your thoughtful review! We're pleased to hear that the cover fit well for you. We appreciate your feedback about the top and bottom corners, and we’ll take this into consideration for future improvements. Your insights truly help us enhance our products.
If you have any other questions or need assistance, don’t hesitate to reach out!
Best,
ShelterLogic
“The kit arrived more quickly than was anticipated, and in excellent condition. The installation was straight forward using your online instructions. The replacement cover fit the original pipe frame (just like it was made for it) The ratchet strap tighteners (8) all worked great as did the zippers on the door flap. Looking forward to a long trouble free shelter usage.”
Dear Grant,
Thank you for your wonderful 5-star rating of our Replacement Cover Kit for the AutoShelter® 10 ft. x 20 ft. x 8 ft. Heavy Duty PVC 14.5 oz. Gray. We greatly appreciate your positive feedback.
We are thrilled to hear that the kit exceeded your expectations. It's fantastic to know that the delivery was prompt, and that the product arrived in excellent condition. We are glad that the installation process was straightforward for you, thanks to our online instructions.
We are also pleased to hear that the replacement cover fit your original pipe frame perfectly, as if it was custom-made for it. Our ratchet strap tighteners and the zippers on the door flap have successfully met your requirements.
We hope that our Replacement Cover Kit will provide you with many years of trouble-free shelter usage. Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way possible.
Thank you once again for choosing our product and for taking the time to leave such a positive review. We truly value your satisfaction.
Best regards,
ShelterLogic
Dear Sean,
Thank you so much for your fantastic 4-star rating on our Replacement Cover Kit for the AutoShelter® 10 ft. x 20 ft. x 8 ft. Heavy Duty PVC 14.5 oz. Gray. We truly appreciate your feedback and support.
We're thrilled to hear that you found the installation process to be fairly straightforward, although it does require two people.
Once again, thank you for choosing our product. Please don't hesitate to reach out if you need any further assistance.
Best regards,
ShelterLogic!
“This cover seems much heavier than the original 5.5 oz cover, which lasted less than 2 years. Time will tell if it holds up any better, but I was surprised by the poor build quality. There are little holes all over (see pictures). Of course it's going to leak with these holes in it. Also part of the cover got sewn in with the zipper during manufacturing (see pictures). Obviously they have no quality control, because if they did they would never have sent this cover out to a customer. I'm very disappointed with the quality after paying over $800. I needed to get cover back over my belongings or I would not have even installed this cover. Unimpressed with shelter logic.
#Sweeps”
Hello Todd,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. We are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
We are looking forward to assisting you!
“Unable to order a cover for 12 X 20 X 8 foot frame, I adapted to a 10 X 20 X 8 foot frame by cutting the roofing braces. The change went smoothly and the shelter looks and fits great.”
“The slits cut into the lower edges of the tarp to allow for the insertion and placement of the horizontal pipes were spaced at four feet. Our 10 by 20 by 8 frame has bows that are 5 feet apart. We had to cut out new areas for each of the three bows on either side to fit and bolt on the hardware. Not a big deal, but still.”
Hello Lucy,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you!
