“My other cover deterorated over time. The replacement cover fits but where the front and back meet the sides it doesn't close properly. We have unhooked it and tried everything and it just leaves gaps for animals to get into. But we are still able to use it so I did not try to return it.”
Hello Sue,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
Thank you so much, Brenda, for your fantastic 4-star rating on the Replacement Cover Kit for the Shed-in-a-Box® 6 ft. x 6 ft. x 6 ft. Standard PE 7.5 oz. Gray! We truly appreciate your feedback and are thrilled to hear that you found the material to be great and the replacement process easy. If you have any more questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing ShelterLogic!
“#Sweeps , ordered a replacement for my parents think this is their 3 cover and they hold up for about eight years which is really good. Little pricey but they seem to last and they like the shelter so keeps them happy.”
Dear Helen,
Thank you so much for giving our Replacement Cover Kit for the Shed-in-a-Box® 6 ft. x 6 ft. x 6 ft. Standard PE 7.5 oz. Gray a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our product.
We're glad to hear that our replacement covers have been serving your parents well for about eight years. It's always satisfying to know that our products are durable and can withstand the test of time. We understand that the price might be a bit higher, but we believe that the longevity and quality of our covers make it a worthwhile investment.
Thank you for choosing our product, and we hope that our replacement cover will continue to provide the shelter and happiness your parents deserve.
Best regards,
ShelterLogic!
“After 6 or 7 years we needed get the replacement cover kit ,due to weather and a puppy who thinks that
she is entitled to chew on everything in our yard! The kit easily went on the frame and all is well. We still have the puppy!”
Hi Debby, thank so much for the great review - we appreciate that! We can help you with a new cover - please call us at 800.560.8383, we look forward to assisting you!
Dear Richard,
Thank you so much for your excellent 5-star rating of our Replacement Cover Kit for the Shed-in-a-Box® 6 ft. x 6 ft. x 6 ft. Standard PE 7.5 oz. Gray! We truly appreciate your feedback and are thrilled to hear that you had a great experience from placing your order all the way to installing it.
At Shelter Logic, we take pride in providing exceptional service and high-quality products, so we're delighted to know that we met your expectations. Your kind words mean a lot to us, and we're grateful for your support.
If you ever need any further assistance or have any more feedback, please don't hesitate to reach out. We hope you continue to enjoy your Shelter Logic item, and once again, thank you for choosing us for your needs.
Warm regards,
ShelterLogic!
