“This replaces the original cover. It seemed thinner than the first one. I was disappointed the metal ratchets were still as poorly designed as the original. Once you start tightening them you’re committed. You can’t release them and start over if you didn’t take up enough slack and start over while tightening the straps. They should have a release mechanism. Also while tightening the main top to the frame, the strapping ripped the top. This is due to a poor design, weak material, and improper angle. The zippers are of minimal heft at best. They need to be heavier especially when working in icy conditions. The loops to hold the door open are too short. They need a zip tie or something to hold in place as they will fall out in a windy day. To sum it up; it could be a much better product with these simple improvements.”
Hello Craig,
We are sorry to see you feel this way. We appreciate your feedback and will be using this proactively. Our ratchets do have a release mechanism located on the handle of the ratchet. We do offer heavier grade covers for customers using their temporary shelters for a more permanent application. Our Customer Service team is available 7 days a week for assembly support and troubleshooting at 1-800-932-9344. As for your current damaged cover please file a warranty claim at this link and have one of the corresponding representatives review your claim and offer the best possible solution.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you , Customer Service
“I wish you made a heavier replacement cover in the 12x12 because these 7.5 oz. only last maybe a couple years, the original one lasted 8 or 10 years.”
Hi Maxx,
We do offer upgraded covers for our 12x12 Shed-In-A-Box. For more information please feel free to start a live chat or give us a call at 1-800-932-9344.
Thank you ,Customer Service,Customer Service Specialist
“My previous cover lasted two years, and probably would have lasted much longer if I didn't live in such a windy region of the country. The wind causes the cover to rub against the frame at the corners. However, there is one area that could be improved by the manufacturer, and that is with the panel that covers the back end of the shelter. This back panel needs some kind of grommets or tie downs on the bottom edge. It flaps around even in moderate wind conditions, no matter the orientation. This stress eventually causes the corner seams to fail and I end up junking that piece well before any other.”
Hello,
We’re happy you’re happy! Thank you for taking the time to share your experience and for continuing to choose Shelterlogic!,Customer Service,Debora
