Hi Randy,
Thank you for your amazing review! We're thrilled to hear that you love the Replacement Cover Kit for your AutoShelter®! It’s always great to know our products are hitting the mark for our customers.
If you have any questions or need further assistance, don't hesitate to reach out. We're here for you!
Best,
The ShelterLogic Team
Hi Denis,
Thank you for your 5-star review! We’re glad to hear the Replacement Cover Kit looks good to you. We understand that installation is a big step, and we hope it goes smoothly for you next October.
Your feedback is important, and if you have any questions as you prepare for the installation, feel free to reach out. We're here to help!
Best,
The ShelterLogic Team
Hi Ted,
Thank you for your fantastic 5-star review! We're so glad to hear that your first cover lasted for years, and we truly appreciate your trust in our product again. We hope this new cover serves you just as well, if not better!
If you have any questions or need assistance, don't hesitate to reach out. We're here for you!
Best,
The ShelterLogic Team
“from start to finish it was easy peasy the on line help was perfect reviewed what I needed directed me to the site to order on line and done. the cover came right away unfortunatley have not installed yet still winter in Ontario plan for the long weekend in April to replace the old one. thanks for the help Brian K.”
Hi Brian,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that your online ordering experience was smooth and that our team was able to assist you perfectly. It’s great to know that the cover arrived quickly, and we hope the installation goes well this April!
If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new cover when the time comes!
Best,
The ShelterLogic Team
Hi Gerry,
We're sorry to hear that your Replacement Cover Kit arrived torn. We understand how disappointing it can be to receive a product that doesn’t meet your expectations. Please reach out to our customer service team so we can assist you in resolving this matter and ensure you receive a satisfactory solution.
Please call 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim
We appreciate your feedback and hope to provide a better experience moving forward.
Best,
The ShelterLogic Team
Hi Al,
Thank you for your glowing 5-star review! We're delighted to hear that your Replacement Cover Kit arrived promptly and that the installation was as easy as the original. Your satisfaction is our top priority, and we're thrilled to know you had a great experience!
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We're always here to help!
Best,
The ShelterLogic Team
“The replacement cover came quickly and went up easily. I was however very disappointed that the original cover dry-rotted in just 2.5 years. I hate to think of having to replace the cover so often.”
Hi Larry,
Thank you for your 5-star review and for sharing your experience! We're glad to hear that the replacement cover arrived quickly and was easy to set up. We understand your disappointment about the original cover's durability—it's definitely not the experience we want for our customers.
Please do note that we offer PVC Heavy-duty 14.5 oz and the 21.5 oz PVC Ultra-Duty material tarps. In the future, if you need to replace the trap, please call us to upgrade to the heavier material.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and hope to serve you again soon!
Best,
The ShelterLogic Team
Hi Jack,
Thanks for taking the time to share your experience! We're glad to hear that your new cover fits well and that you were able to find a solution after sending the first one back. Your satisfaction is important to us, and we appreciate your feedback.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We hope your new cover serves you well!
Best,
The ShelterLogic Team
