“I think I will like the carport. As of today it is not fully installed. Althogh the product was delivered super quick the insal process has been slow.”
Hi John,
Thank you for your honest 3-star review! We're glad to hear that your carport arrived quickly and that you anticipate liking it once fully installed. We understand that the installation process can sometimes be slow, and we appreciate your patience. If you have any questions or need assistance as you continue the setup, please don’t hesitate to reach out. Your feedback is important to us!
Warm regards,
The ShelterLogic Team
“I should have paid more attention to the unhappy reviews. The directions are a joke the anchor pole that drives the anchor gets stuck and you end up pulling the whole anchor up to get the drive rod out . I thought power coating stuck to metal better a lot of bare spots from bad packaging and the roof panels scratch if you look at them. No I would not recommend this product. It is sturdy.I should have got the Versa Tube.”
Hi Richard,
Thank you for taking the time to share your experience with the Arrow 10 x 20 x 7 ft Charcoal Carport. We're truly sorry to hear that the assembly process and packaging did not meet your expectations. We understand how frustrating it can be to encounter issues with installation and product condition, and we sincerely apologize for the inconvenience this has caused.
We appreciate your feedback regarding the instructions, anchor system, and packaging. These comments are taken seriously and help us work with the manufacturer to improve the product. While we're glad to hear that you found the carport sturdy, we want to make things right regarding the other concerns.
To better assist you and explore a resolution, we kindly ask that you contact our customer service team at 1-800-851-1085 or submit a warranty claim here: https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim
We’d like to gather more details and offer support that’s specific to your situation.
Thank you again for your feedback, and we hope to have the opportunity to turn this experience around.
Best regards,
The ShelterLogic Team
Hi there,
Thank you for your amazing 5-star review! We're so thrilled to hear that you found the assembly process for the Arrow Carport easy, even handling it solo! It's fantastic that you're pleased with the robustness and appearance of the final structure.
If you have any questions or need further assistance, feel free to reach out anytime.
Thanks again for your support!
Best,
The ShelterLogic Team
