Thank you so much, Jimmy, for taking the time to give Arrow Carport, 12 ft. x 20 ft. x 7 ft. Charcoal, a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you found our carport easy to install. We strive to provide our customers with convenient and hassle-free experiences, and your review reaffirms the hard work we put into designing our products. Thank you again for choosing Arrow Carport, and we hope it continues to serve you well for years to come!
“Unit came palletized, assembled in 8 hours with little help. Keeps the hail off my truck. Would recommend it to anyone without a garage. *Definitely glad I went with the 12ft instead of 10ft width. Easily can swing my door open with 12ft. ”
Hello David,
We are very sorry to see that you are not satisfied with your purchase. Although the Arrow Carport is snow load rated, we still recommend removing any accumulated snow off the structure. Customer satisfaction is very important to us, and we would like to discuss what went wrong. Please contact us directly at 1-800-851-1085 (press 1).
We are looking forward to assisting you!
Dear Shawn,
Thank you so much for your amazing 5-star rating of our Arrow Carport, 12 ft. x 20 ft. x 7 ft. Charcoal! We truly appreciate your support and are thrilled to hear that you found the installation process easy and the product itself to be of great quality.
Your feedback means a lot to us, and we are delighted that we were able to meet your expectations. If you have any further questions or need assistance with anything, please don't hesitate to reach out. We're here to help!
Once again, thank you for choosing Arrow Carport. We look forward to serving you again in the future.
Warm regards,
Arrow
Hello Michael, we are very happy to see that you are pleased with your Arrow Carport Model #CPHC122007.
We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
“Disappointed in the color and customer service. In the ad the charcoal appears to be a dark gray but it's a super light gray color. I contacted customer service about the issue and they quit responding.”
Hello,
We are very sorry to see that you are not satisfied with your purchase. We offer the Arrow Carport in two different colors, Charcoal and Eggshell. The color of the Carport panels is indeed Charcoal, which can be seen on the photos displayed on the website. If you have any other questions or wish to discuss this in more detail, please feel free to contact us at 1-866-901-1649.
Thank you
“A great product looks great. My only fault would be that the roof panels would be much better if they were longer. If they were 5 or 6 feet it would go together faster and look better. It would cost more to ship them but I believe that most people would pay that I no I would.”
Hello Mallory,
We are glad to see that you are satisfied with your Arrow Carport overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
