“I was very impressed with the quality of the frame, but not as much with the roof. I tried my best to lay down the sealing band but I still have about half a dozen leaks.”
Hi there,
Thank you for your thoughtful 4-star review! We're glad to hear that you were impressed with the quality of the frame. We understand how frustrating leaks can be, and we appreciate your efforts with the sealing band. If you need any assistance or tips to help with the roof, please don't hesitate to reach out.
Wishing you the best with your carport!
For Arrow Storage Product inquiries, please call 1-800-851-1085.
Warm wishes,
The ShelterLogic Team.
Dear Vladimir,
Thank you so much for taking the time to give Arrow Carport, 20 ft. x 24 ft. x 7 ft. Charcoal a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you found our carport to be well made and sturdy.
We understand your wish to purchase the 9ft version, and while it may be too late for this purchase; you can still purchase a vertical extension kit and make it 9'ft as you desire.
Once again, we would like to express our gratitude for your continued loyalty as our customer. If you have any further suggestions or requests, please don't hesitate to reach out to us. We are here to assist you in any way possible.
Thank you, Vladimir, for choosing Arrow Carport, and we look forward to serving you again in the future!
Best regards,
Arrow
“The overall product is nice quality. However, the roof panels are very easily scratched. Some came with rub marks on the paint from the cardboard box they shipped in which is not really ideal but I put them in a spot where they won't be seen. Also the "self tapping" screws are not consistently sharp. About 1/3 of them would not drill and makes the installation very slow having to predrill a hole 33.3% of the time. The frame came wrapped nicely in scrap tarp material from their garage in a box department so they were protected properly. If the screws were better quality, color matched and the roof panels didn't get damaged in shipping I would give 5 stars.”
Hello Tim,
Thank you for taking the time to review our Arrow Carport, 20 ft. x 24 ft. x 7 ft. Charcoal. It's great to hear that you think the overall product is of good quality. We apologize that some of the roof panels were scratched. We appreciate that the frame was well protected, and we will make sure to take note of your feedback in order to improve our product. Please note we do offer touch up paint for the Arrow Carport panels. Please call us at 1-800-560-8383, and any representative will be able to assist you with placing an order for touch up paint.
Thank you for your honest feedback!
