“I have this gazebo 10x14, it is really nice it's self we really like it, the screens are coated with like a plastic, making them really nice The screen hook that goes in the post is small and useless, they don't stay in. The hooks they turn, fall out, and tares the screens to fall out. The gromets on the curtains fall off, which the hooks are supposed to go through to hook in the post, which then leaves big holes in the curtains and doesn't secure them at all. The screen tie rap around the post but can only be used when everything is tied to the post opened up. No secure ties in the middle at all. Velcro at the top and bottom of screens rip off in the wind, so now you have nothing holding screens & curtains in place, terrible design and cheap. The screen for the upper roof lays flat across the opening which blocks the roof hooks to hang a light from??? another flaw, and collects dirt and debris, should have been side screens blocking the upper level of the roof.”
Hi 2redbirds,
Thank you for your detailed feedback regarding the Sojag Melville Gazebo. We're glad to hear you enjoy its overall design and quality. We understand that some elements, such as the screen hooks and curtain grommets, have caused frustration, and we truly appreciate you bringing these issues to our attention. Your insights are invaluable as we strive to improve our products.
If you need any assistance or have more suggestions, please feel free to reach out to our customer support team. We're here to help!
Warm regards,
Team Sojag
