“L'assemblage c'est bien passé, les instructions sont assez clair et la qualité des matériaux semble bonne. Ça reste une remise en tôle, faut pas s'attendre à de la grande solidité. Ça fait pour le prix. Par contre ce qui m'a très déçu, c'est que la plupart des morceaux de la structure qui sont peint, sont arrivés grafignés, dépeint même si la boîte était impeccable. Le résultat donne un beau cabanon neuf mais mais esthétiquement.....”
Bonjour et merci pour votre retour.
Nous sommes ravis d’apprendre que l’assemblage s’est bien déroulé et que les instructions vous ont semblé claires. Concernant les rayures sur les pièces peintes, nous sommes sincèrement désolés pour ce désagrément. Même si l'emballage était intact, il est possible que cela se soit produit lors de la production ou du transport.
N’hésitez pas à nous contacter directement avec des photos des éléments endommagés. Nous ferons de notre mieux pour trouver une solution satisfaisante (échange de pièces, compensation, etc.).
veuillez appeler le 1-800-851-1085.
Votre satisfaction est importante pour nous et nous apprécions vos remarques qui nous aident à améliorer la qualité de nos produits.
Bien cordialement,
Arrow
“Very scratched bent pieces. Door doesn't fit very hard to hit some of the holes. Worst instructions ever no written words just pictures. They have you put screws in then turn the page then you have to take screws out to put another part on.”
Dear Craig,
We are awfully sorry that you received damaged parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced, please send an email to assist@arrowsheds.com and include your name, mailing address, phone number, model number, a copy of the sales receipt, damaged part numbers, and quantity. We will place your order and send you a confirmation email within 2 to 3 business days. We are also available 7 days a week for assembly support at 1-800-851-1085 (press 1).
Thank you so much for taking the time to provide us with your feedback on our Arrow Select Steel Storage Shed, 6x5, Charcoal! We truly appreciate it.
Best regards,
Arrow
“Nice shed. Need at least 2 or 3 people to put it together. Built wood floor 57" × 74" had to customize it to be able to screw the shed to the floor. The floor was built to their specifications and is square. Building shed was OK you have to wiggle to get holes to line up. Still a very nice shed. I would recommend it.”
Dear Robert,
Thank you so much for taking the time to leave a 4-star rating for our Arrow Select Steel Storage Shed, 6x5, Charcoal. We appreciate your feedback and are thrilled to hear that you found the shed to be nice. We understand that assembly can sometimes be a bit challenging, but we're glad to hear that it was manageable with the help of a few people.
Additionally, we're glad to hear that you were able to customize the wood floor to secure the shed properly. It's great to know that the floor was built according to our specifications and is square. We apologize for any inconvenience you faced in aligning the holes during the assembly process, but we're pleased to know that you were still able to build the shed successfully.
Thank you for recommending our shed, and if you need any further assistance or have any other feedback, please do not hesitate to let us know. We truly value your support.
Best regards,
Arrow Sheds
