“This is a disaster and we need help. The canvas covering is 30 inches too long. It seems to be intended for a 20" shed not the 10x 8x 14 we ordered. How can we get the right cover delivered immediately. Thanks. The photos will show the problem”
Hi there,
We're truly sorry to hear about the issue with the canvas covering. It’s frustrating to receive an incorrectly sized product, and we understand how that can impact your experience. We want to resolve this for you as quickly as possible.
Please reach out to our customer service team for assistance with the correct cover and to arrange a solution. Your satisfaction is our priority, and we’re here to help!
Please call 1-800-560-8383.
We are looking forward to assisting you!
“This was the 3rd Shelter Logic I have purchased and self-erected on my farm for storage. The first two came from Tractor's Supply and were composed of a lot of tubes. Price was around $350. I ordered this more expensive one ($850) direct from the factory and it was delivered via frieght on a pallet. Much heavier and much more stable. It took two of us to insert the pieces to build the frame and I used a high impact drill to screw the over 100 screws into the metal frame. We did this on a level surface then dragged it into place. We have put on several covers so we were very knowledage. The doors can be a little trickey. Took about 3 hours to complete. This one will store my golf cart. The other two store my tractor, bush hog, log splitters, chainsaws, riding lawn mower and a range of other Stihl products.
The only problem was the assembly instructions were for a 10x18x8 shelter so I thought I had been shorted parts when I laid the sections out before assembly.
Recommendation: There are 3 levels of density you can buy for the covers. The cheapest comes with the standard models. I had the lower density on the first two which lasted about 2 years before you get UV holes in them. You can patch the holes with Flex Seal (both spray and tape) to extend the life. I finally purchased the expensive high desnity cover and it's warranted for 10 years and tough as nails. The frames will last a lifetime. It's also easy to move them around by raising your tractor buck in the center of the shelter and lifting it off the ground then have a second person level it as you move it to a new location. This has been a valuable benefit over the years.
The attached pictures are the first shed I purchased.
I looked at building a similar shed and the cost is well into the thousands. Shelter Logic is a great alternative especially for farm equipment storage.”
Hi Lynn,
Thank you for your thoughtful 4-star review! We appreciate your insights about the ShelterTube's assembly and stability. It’s fantastic to hear that you've been able to use it for such valuable storage on your farm. We apologize for the mix-up with the assembly instructions; we’ll definitely look into that. It's also great to hear that you found the high-density cover to be worth the investment. If you need any tips or have further questions, we’re always here to help!
Best,
The ShelterLogic Team
