Dear James,
We regret to hear that you find the umbrella to be of subpar quality. We understand your desire to return it, and we would like to assist you in resolving this matter promptly. Could you kindly provide us with more details about the issues you encountered? Our goal is to ensure your complete satisfaction, and we would be grateful for the opportunity to make things right for you.
We can be reached via chat or call us directly on 1-800-866-8520.
Here's our return policy: Orders can be returned to ShelterLogic within 30 days of purchase. After 30 days items are not eligible for returns. To return an order, please call Customer Service to obtain a Return Authorization number (RA). Unfortunately, we do not accept or credit any returned product without an RA number. Please note that all freight charges will be the responsibility of the customer and return freight must be prepaid. Returned products must be in their original packaging, unused and in sellable condition. If the product is returned in unsellable condition, ShelterLogic will not issue a refund.
Once again, we are grateful for your feedback as it helps us improve our products and service. We value customers like you and want to ensure your overall experience with us is a positive one. Kindly let us know how we can assist you further in resolving this issue.
Thank you for your understanding and cooperation. We look forward to hearing from you soon.
Best regards,
ShelterLogic
