“Our AC was down for several days.
Shippley was very good at scheduling the service call and as always very professional and polite.
It took three tries over 4 days with two different techs to fix the problem.
My problem is that I have a several thousand dollar service contract that I feel is not a value.
I was charged three times for the calls and repairs. two of which may not have been needed since the final fix was a valve that was fixed on the last visit. Now I have several hundreds of dollars bills for repairs that I thought should be covered by the service contract.
I guess Ill read the details deeper when it come time to renew.
Love the company not sure I like their service agreement.
Thank You
Curt”
