“Not here before I left. Notes on card say he didn't have some nozzle on his truck, so when is he coming back to finish. Also I am not sure he changed the oil filter on the tank. It's not his fault the schedulers screwed up. Mary, a customer service representative was terrific earlier in the day when I called because the tech wasn't here. Your different departments have a communication problem.”
“It was a pleasure to have Jeff service my heater and air conditioning systems. I appreciated his friendliness, thoroughness, assesssment of my aged heater, and willingness to answer my questions and help me understand my options moving forward.”
