“There were a few things that were bothersome about the tech. You could barely hear and understand him because he mumbled. He tried to tell the customer that she had two kitchens because the room he was in had a range, which was actually a washing machine. When he was finished, he started to leave. The customer had to ask if the furnace was okay. He mumbled that it was. We requested the tech that serviced our AC unit a month ago. Either he is no longer with the company or our request, a month in advance, was ignored. Definitely not the service we received over ten years ago when we last had Shipley. Very disappointing.”
“An overall pleasant experiencmy e with Jeff today. He was on time, and explained in full detail what my situation was. He also treacked down everyone he could to get answers and didn't leave until certain issues were resolved. He really went to bat for me.”
“Our Haller tech named Vince came to do service on our water heater & water softenerf. When he got here there was water on the floor by the furnace. So he had to take the cover off of the air conditioner and clean the drain which added to his visit for the service he provides for us with other equipment. This is something Shiipley should have checked before leaving.”
