“John was great. He was very professional, methodical, informative and transparent. He patiently listened to me explain the situation, proceeded to investigate, and provided a summary. While there was nothing that needed to be fixed, he confirmed that everything was working as it should, given the age of the system and the extreme weather conditions. I value the trusted with Shipley all based on the great staff. Thank you.”
“Kevin Forry is always a very knowledgeable, well equipped technician. A very cordial and helpful technician, always willing to listen and when he leaves I always feel very well served.”
“Kevin Forry knows his stuff. Sadly for Shipley and its customers, he will probably retire soon. Any new service people, especially the younger trainees should spend a week or two with him in his Shipley van, going on service calls to learn a little of his knowledge about the Shipley products. He makes the customer feel confident of his abilities, and projection that they are getting the best services and products available, and making them feel at-ease while in their homes.”
“Sunday night our A/C failed. By early Monday morning John had quickly identified the problem and cured it.
Great response time; quality service.
Thanks John!”
