“He evaluated the issue, and had a resolution. When he found out how empty our tank was, because of having a broken gauge). He made calls that get us fuel that day, before this storm hit, otherwise we would have run out. He did an excellent job”
“The technician at least got the heat on. It is not fixed as he had to order a part that he says should be in by Wednesday, Jan. 10th. Please send a technician who is experienced in working on my Kinetics System 2000 Heater with Water Heater attached as I have had technicians say they have never worked on the Kinetics 2000 heater and always have to call their supervisor for directions in repairing the heater. All the technicians recently are from the companies that you have acquired not former Shipley technicians who were experienced on the Kinetics 2000 System. An experienced Kinetics 2000 technician should result in less service calls to you. Thank You.”
“No surprises. Technician arrived within the given time span. He was polite and efficient. Checked out the furnace and declared everything was in good shape. Thanks.”
