“Took time to explain operations to me. Added value in discussing unit history and thoughts to the future. I forgot his name but it would be good for the purpose of this review tool that Shipley would put a first name down. Excellent communication skills. Should be a real asset to your service department. Thanks.”
“Am a new customer, 1st delivery today was not at home at time of delivery, propane is for built-in garage heater, pilot light needed lite and I do not have the knowledge to under take the task had I been home it could have been dealt with possibly by the delivery man, now I have to incur additional cost to have one of your technicians come out to take care of it I am a cancer surviving widow with a mortgage and can I'll afford an additional cost but have no choice but to have it done”
“Technician was about to find the issue causing the minisplit problems. There are continuing issues with the lower level minisplit. Hopefully he has solved the problem and will be back with new parts shortly”
“I was very impressed with the service Malik provided. He took the time to explain everything he serviced and was a pleasure to talk to. Shipley has future wth this
Employee.”
