“During the worst cold spell of the last 10 years, our oil line froze. We were away, and discovered remotely that the temp had hit 48 inside. I called and asked for emergency service (on Super Bowl Sunday), but help didn't arrive until the next morning. At that point our tech, Jeff, did a great job fixing the various problems and advising on how to proceed in future. I understand the problems getting faster service, but communication was very difficult. But when the got to us, we got excellent help.”
“As always, Wes was right on. Quickly discovered the water leak and made the fix. It is always a pleasure to see Wes and other Shipley Techs do what they are good at with exemplary attitudes. Thanks, Shipley.”
“Furnace starting making loud noises during the night. Called Shipley on a Sunday morning and they sent out a service technician to resolve the problem. Jim was very efficient and found the problem quickly. He replaced a broken connector immediately. He was only here about 30 minutes. Best & prompt service!”
“Your technician was able to restore heat to our home during the coldest night of the year. The furnace is still operating well enough to keep us warm. The technician was terrific. Thank you.”
“George was very personable, amusing, and very knowlegeable about his work. He was polite and concerned about getting my furnace issues taken care of quickly for our comfort. Both of your agents who came today (Saturday) were very professional.”
“He was very polite, helpful and genuine about his caring about my needs. Knowledgeable in his craft.
Suggestion: in this kind of severe weather, have more than one agent "on call".”
“Appointment was for 2 pm, arrived after 6 pm. Then it was to late to get additional parts. Was without heat overnight.
The technician was knowledgeable and polite.”
