“Signature Headstone ownership, leadership, and staff:
Below is the Sep 15 notification you provided advising me that the headstone was enroute, had left the warehouse, and was on its way. After detailed consultation with your sales staff, it was to be shipped with plenty of time and even some added schedule cushion in case there were unforeseen delays. I trusted you all to do what you said you were going to do, yet when I called you today (Sep 28) to ask for an update (because I had not received any destination/arrival confirmation), I was advised that the marker actually never left the Signature warehouse. I was advised that the best they could do in getting it to the destination was five days from today, Monday. Which means it won’t be there until the following Monday, which is not enough time to make the proper preps and get it in place for the long planned service. It’s hard to describe how much difficulty this has put me into regarding the plans I made based on your recommendations, your confirmations, and your time estimates. I’m now faced with canceling services and notifying folks who were to be in attendance that we will have to do it another time. This involves long distance travel arrangements for myself and others.
The cemetery I was working with warned me that if I went with a third-party headstone company I might have this problem. I said no, these folks seem trustworthy and reputable. Turns out they were right. I trusted you all to provide me a quality product at a lower price than the cemetery, which is what you claim to be able to do. I followed your directions. I worked with you and had many conversations with your sales staff to ensure everybody was on the same page… I paid in full up front. But somebody in your company, claiming they shipped it out and then even sent a confirmation that they did so, actually did nothing of the sort. If I had not called today, I wonder if anyone from Signature would have ever noticed the mistake/failure. The marker would still be sitting in your warehouse…
The insensitivity (and likely incompetency) of such a careless act is what is really most appalling . You are in the memorial business, which involves loved ones grieving their lost family members, and dealing with difficulty, heartbreak, and sadness at the ultimate levels. For me it was losing my beloved wife of 35 years to cancer. You’re supposed to make this stuff, easy and mistake free. Provide some semblance of solace, without additional and unneeded stress. Clearly something your business is not able to do … and that’s pretty scary… and really that’s something people need to know about before they decide to go with Signature. As I stated, the cemetery was right… I shouldn’t have
trusted a third-party memorial company to get it right or to really care. All your so-called thoughtful words and empathy expressions in our many conversations now seem hollow, wiped out by carelessness and incompetency.
Mistakes and failures like this have real impact and consequences. Thoroughly and completely disappointed.
Dave Callahan
761 Fairfield Ave
Gretna LA 70056
(251) 458-6619”
