“Although the fitting looks good I experienced a few issues with quality. The 3 way Mains terminal block supplied was useless - the Neutral terminal would not unscrew and I had to replace with an alternative. The cable connection for the 3 lamp drops are concealed within a recess within the timber support bar - there is no way to secure the cables so could be seen on lower ceilings. It was very difficult to align all 3 lamp drops as they have to wrap around the timber support bit with no means of securing the cables to the same length.”
Hi there,
Thanks for your feedback. I’m sorry to hear about the issues you faced with the terminal block, cable securing, and aligning the three lamp drops. That wouldn’t be acceptable.
We’ll pass these points to our product team to review the terminal fitment and cable routing so future batches don’t show the same problems. If you’d like, I can arrange a replacement part or guidance on how to secure the cables to keep them tidy on lower ceilings.
Please let us know your order number.
Best regards,
Team Simple Lighting LTD
