“I knew it was a factory 2nd but didn't realise how 2nd hand it would be. Didn't expect it to have small pieces ripped out of it. It is still usable but as a beginner, I find it uncomfortable. Am hoping to make use of it in the future.”
Thank you for your feedback on the Strad Pad Factory Second. Are you able to email a photo of the product to hello@simplyforstrings.com.au? It shouldn't have small pieces ripped out of it! The quality of the product you received (even though it is a factory second) is below our standards and we would be happy to exchange or refund this one for you. Kind regards, Annabel
