“The skates were fine. Too small and I returned them but not without an excruciating process. I immediately contacted skate society after receiving my skates. I had to follow up multiple times to speak to someone. When I finally got hold of someone who appeared to be the owner. He was rude and complained about having to do his own job. I just wanted to complete a simple return. After finally getting a return address, I paid for my own return which was $30. The owner advised me he would not be refunding the shipping, which was illegal given I’d already paid for the item to be returned. The owner was rude and had no customer service. Based on that experience alone I’d never be a return customer.”
