Hi Lea,
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble with the toddler bed. Safety and comfort are our top priorities, and it’s concerning to learn that your child rolled out due to deflation.
We appreciate your feedback as it helps us improve our products. If you’d like to discuss this further or if there’s anything we can do to assist you, please reach out to us at contact@slumberpod.com.
Thank you for your understanding.
Warm regards,
Team SlumberTot
“Perfect for my son’s naps at his grandparents and for out of town trips. My son loves the slumber pod and calls it his “tent”. He gets so excited to go ‘camping’”
“The Slumber Tot mattress worked very well for our two and a half year old grandson on a recent vacation. He was not a fan of the Slumber Pod quite yet to sleep in. He did want to play in it though. We will see next time if he will want to add the SlumberPod to his SlumberTot mattress. We think this will be an adjustment for him. We did not "practice" first, which most likely would have helped.”
“I recently tried out the Slumbertot, and I have to say it works like a charm! Setting it up was a breeze, but be prepared for the loud air pump—it’s quite a racket! Now, onto the SlumberPod: I was really excited until I noticed a very overpowering chemical smell. It’s incredibly strong, and I can't help but worry about my child breathing it in. We left it out to air out for quite a while, but unfortunately, that didn’t seem to help at all.
In my eagerness, I purchased it a month ahead of our family trip, which turned out to be a mistake since I missed the return window by the time we set it up. Then there’s the SlumberCalm—initially, it worked wonders for a few nights, but then the buttons started caving in! Now it’s stuck on just one sound, which is incredibly frustrating.
I don’t usually write reviews, but given the price and my concern for my child’s health, I felt compelled to share my experience. I hope this information helps someone else out there!”
Dear Valued Customer,
Thank you for sharing your feedback regarding the SlumberTot and SlumberPod. We’re glad to hear that the SlumberTot worked well for you, but we sincerely apologize for the issues you experienced with the SlumberPod and the SlumberCalm.
We understand your concerns about the strong chemical smell. It's important for us to ensure that all our products are safe, and we’ll be investigating this matter further. Your health and your child’s safety are our top priorities, and we appreciate you bringing this to our attention.
We also understand your frustration with the SlumberCalm’s buttons. It's disappointing when a product does not meet expectations after initial use. Your feedback will help us improve our quality, and we would love the chance to assist you further. If you haven’t already, reach out to our customer support via email to contact@slumberpod.com so we can help resolve these issues for you.
Thank you once again for highlighting these areas, and we hope to improve your experience moving forward.
Best,
The SlumberPod Team
“I rated low, but I would probably still recommend this to the right kind of person… Mostly because an alternative option doesn’t seem to exist. I think the engineering quality for the cost of the product is disappointing. The blackout cloth is nice, but the slips for the tent poles and several other components feel cheap. The process for setting up the tent is clunky and becomes a long process when traveling, especially in tight spaces. The pump that comes with the system is also very cheap. I’ve travelled now several times with this, and it’s worked out other than the frustrating process of set up. However, I’m skeptical about the durability.”
Hi Jack,
Thank you for taking the time to share your feedback on the Perfect Pair Bundle: SlumberTot and SlumberPod with Fan. We appreciate your honesty regarding the engineering quality and setup process, and we’re sorry to hear that it hasn't met your expectations.
It's good to know that the blackout cloth met your needs, but we understand your concerns about the tent's components feeling cheap and the clunky setup process, especially while traveling. Your experience is invaluable, and we’ll certainly take your comments into consideration as we work on improving our products.
If you ever wish to discuss your experience further or have suggestions on how we can enhance your experience, please feel free to reach out to us at contact@slumberpod.com. We’re dedicated to ensuring our customers have better experiences in the future.
Thank you again for your feedback, and we hope to have the chance to regain your trust.
Best,
The SlumberPod Team
